Farmers Home Furniture | Statesboro, GA — Local services in Statesboro

The salesperson that we had was wonderful. She knew information on the mattress we ordered and was very friendly. We got the mattress home and there was a huge “lump” in the middle. We went to the store and they ordered a new one no problem. The delivery staff, however, were awful. They were supposed to deliver the new mattress and pick up the old one 5/13/19 at 10:00. Well, no one showed and we called the store several times. They reassured us it would be close to 3. My husband and told them we had to leave for work soon but if they would call my husband 20 minutes before they got there, he would run to the house and be there. Close to 4:30, they finally called my husband sitting in our driveway. He said he would be there in 5 minutes because they didn’t call him. He got there and greeted the men, asking how their day was. The responded rudely saying, “ready to go home, we had to wait on you.” Keep in mind we have been waiting from 10:00 this morning. They made other rude, nasty comments to my husband and the manager even called the boys asking where they were. They told the man on the phone they were still at our house, and that they had to wait for my husband to get home. The man on the phone made the comment that, “that is typical law enforcement for you.” I called the store after they left and asked to speak with the manager. “Bubba” answered and I explained what happened and that I didn’t appreciate how rude the men were. He chuckled and assured me that no one would say that. He ended the call by saying he would look into it. We’ve done all of our business furnishing a new house through Farmers. After today, we may reconsider. I was not asking for anything but an apology- not for the mattress that was messed up and had to be exchanged, but the customer service...

While the furniture itself is good, the one-star rating is directed at the lack of communication from the delivery service. I was scheduled for two deliveries: Thursday and Saturday. I was told I would receive a call the day before the delivery for an approximate time (morning, afternoon, etc...). I received no call on Wednesday, so I had to postpone all errands and wait for the delivery. My second delivery is scheduled for today. I received no call yesterday for an approximate delivery time. So again, I am having to postpone errands and wait. I have made numerous calls to the Statesboro location asking for communication from delivery services so I could plan my day. Each time, I was assured that I would receive a call the day before. Katie even told me "I put a note for him to call you and I used a bright sticky note so he will not miss it". He apparently missed the bright sticky note. I have experienced better communication from Amazon---an international company. While I am a strong supporter of local businesses, I will need to rethink using Farmers Home Furniture...

The staff is always friendly, quick greetings upon entry into the store and willing to work out a payment arrangement. My issue pertains to the fact that I've been with you all for over 2 years and I have purchased a few things now and I'm almost at about $1k left to pay everything off and these last couple of months I know I've been over a month behind on my payment, I'm a struggling single mom and times are extremely hard for me right and othere than these last couple of months, in the last 2 years every single one of my payments have been made on time. Instead of trying to work out a payment arrangement, especially during the holidays why don't you guys offer a type of program where if a customers pays 15 to 24 consecutively on time payments you allow them to defer a payment for a month or 2 which could allow someone more than enough time to relax, evaluate, get put of panic mode and get back on track. You might have even more business if marketing loyalty programs to your customers. Just a...