Pets-N-Pals — Local services in Staunton

As a first-time dog owner, I can say my experience with Pets-N-Pals made me feel at ease due to how amazing they were.  I’ve been in search for a male Maltese or Maltipoo for years but unfortunately was unlucky, especially during the pandemic.  I discovered Pets-N-Pals while conducting my one millionth search for that breed.  I called to inquire about a Maltese named Maximus, I saw.  In the picture he was just what I envisioned.  I noticed he was there for quite some time and inquired as to why.  Emily, the manager, told me he was very hyper and that could be the reason he was unable to find a home at the time.  While I was on the phone with her she told me there was a Teddy Bear (Shih-Tzu mixed with a Bichon Frise) that would be a great fit for me.  Me, thinking I knew what I wanted, told her, “No, I want my Maltese/Maltipoo.”

I drove to see Maximus and he was extremely hyper; though he was the exact breed I’ve wanted for years; he unfortunately wasn’t a match for my lifestyle and personality.  Bethany, the General Manager, had me try to make a connection with a Cavapoo.  He was cute but again, I didn’t feel a connection.  Here comes Emily suggesting for me to hold the Teddy Bear.  I told her I wasn’t interested, and I’d rather wait for a Maltese or Maltipoo.  So she comes out with this puppy and again suggests I hold her.  I reluctantly held her and immediately felt a connection and in love.  Next thing I knew, I’m a whole puppy owner to a beautiful Teddy Bear puppy I named NouNou (formerly known as Petunia).  My family were never pet owners and never wanted them; let me tell you, everyone has fallen in love with NouNou!  If you’re having a bad day, she just strolls in and immediately brightens up your day.

Emily and Bethany were phenomenal!  Emily was very knowledgeable and patient with my inquiries and concerns; and trust me, as a first-time puppy owner, I had so many questions and called the store countless times.  I’d like to say Emily is a great matchmaker!  For her to know over phone calls that a Teddy Bear would be the perfect fit for me is truly amazing.  Working with the entire staff was rather pleasant.  You can feel the love in there amongst the staff.  Another thing I noticed was the store was well kept and didn’t have any bad odors.  I’ve been to other pet stores where it had unpleasant odors.

The one thing that was a con for me was they don’t do email.  I’m huge on email so I can reference back and because I work a lot and don’t have time to be on the phone.  So having to call them with my inquiries versus emailing was a con for me.  But they mentioned to me it’s mostly due to the high volume of messages they’ll receive and not enough time to answer.  They do call and text you a few days after your purchase to see how you’re doing and how the puppy is getting acclimated to the new environment.  They answer all your questions with patience and compassion.  Overall, I had a great experience with them and highly recommend them.

UPDATE-Just wanted to share pictures of my baby girl I got from...

Words cannot express how ABSOLUTELY AMAZING these people are. I have a two year old daughter who has sensory processing disorder and is on the spectrum and with their input they introduced us to and sold us an incredible puppy that fit our needs and has bonded PERFECTLY with my daughter (and me 😊) and will be trained to eventually be her service/emotional support dog. Now mind you I haven't had a puppy since I was 12 and am now 41 so it's familiar but still new ALL over again! Emily and the staff have been there for me and have taken COUNTLESS phone calls in late evening and EVEN ON CHRISTMAS MORNING to guide me and give me advice on questions I had. ABSOLUTEY UNHEARD of from ANY pet store I have EVER KNOWN! I went back to visit and buy food a few minutes before the closed with BOTH my 2 yr old baby (who was in the midst of a sensory meltdown) and my new baby, Bella, our BEAUTIFUL, BRILLIANT, WELL BEHAVED, 11 week old golden retriever who has thee best temperament and the were SO PATIENT, SO KIND as my daughter screamed and even carried the food to car for me because boy did I have my hands full! Please PLEASE listen to me when I say... if you are looking for a new addition to your family in the form of a furry friend (or even one with wings 🦜, scales 🦎, or gills 🐠) THIS IS WHERE YOU WANT TO GO! I honestly haven't met decent, kind, caring people with such a HUGE passion for not only animals but humans as well, EVER in my entire life. Thank you Pets-N-Pals for your expertise and professionalism, your dedication and compassion and for providing my daughter and I with our PERFECT COMPANION! (and no i wasn't paid to write this review or given a free chew toy for the puppy 😄) FIVE STARS ALL ACROSS...

When I purchased a puppy from here Google was still a new thing, so just now getting around to a review. The year was 2003. My wife at the time wanted a dog so we went here. I wanted a big man type dog, Doberman or German shepherd. She wanted something small. After some deliberation.. uhm, we purchased a small black and white girl Pomeranian. She was the runt of the litter and weighed a little less than a pound. She got real sick a couple of days following the purchase. Took her to the vet whom diagnosed her with parvo. Long story short it was not Pets-n-pals fault my pup got sick, but they still refunded part of the purchase so I could afford the vet bill. The vet was able to save that little pup. That pup grew up and was like the family. She liked me best for some reason so much in fact that when my wife and I divorced a few years later we both agreed she should stay with me. She and I were almost always together. She went with me on back country deep wood hikes. Explored many natural parks and wildlife areas. Fun fact Pomeranians are extremely talkative. My little girl was always talking to me and would even argue with me if she disagreed with me so I thought I would never see any wildlife in the woods. I was so wrong yapping furballs are extremely interesting to everything in the woods saw many more curious animals with her then when I was alone. She was my co- pilot for countless road trips. She and I had adventures for almost 17 years until she crossed over the rainbow bridge. Anyways point of this review is I would get another dog from them if I was still in that area...