Queen City Strength — Local services in Staunton

I was a member at Queen City Gym for 3 years and never missed a payment. About 5 months ago my bank had something happen and it automatically paused my monthly charge to the gym. I received an email from Queen City letting me know my payment didn’t process and to please come in and update it. An email and phone number was provided in the message. I texted, emailed and called Paige (the owner of the gym) for 2 months trying to get in touch with her and since my payment didn’t go through my key to get in stopped working. Eventually after months she texted me back and told me she had been in the hospital and that I now owed her $90 for the 2 months I had missed, even though I legitimately could not get in contact with her and couldn’t get into the gym. Long story short she made it impossible for me to get in, therefore making it impossible to update my payment. Eventually after more unanswered calls, more emailing, and more texts the charge had gotten up to $135. I ended up getting in touch with the Better Business Bureau and had them email her, to which she never responded to. I ended up overnight mailing her a certified check and the gym keys 2 days before she could charge me again. I STRONGLY suggest that you stay far away from this gym. You can see my public Better Business Bureau complaint on...

The owner, Paige, is impossible to contact and will scam you.

I had been going here for a couple years and had automatic payments set up with my debit card through Paige. Then when I tried to cancel my membership, she responded once or twice, then completely ghosted me. I made several attempts to text and call and never got a response. Her voicemail message essentially says she won't answer phone calls or listen to voicemails.

So although I had already dropped off my keyfob (as the sign on the front door instructs), I was still getting charged. I ended up needing to get a new debit card and cancelling the one that Paige had the info for so she couldn't continue scamming me. I also disputed the payments through my bank so I could get my money back.

As far as the actual gym goes, it's not great. The weight room has no AC, so it's pretty miserable in the warmer months. Seems like there are always machines broken, then Paige will tape up a piece of paper on the wall yelling at the members for breaking her stuff.

At the time of this review: Monthly membership = $45 (I think this required a 12-month...

I had been going to this gym for almost two years and I loved it. My gym partner and I would go in the mornings and there would be hardly anyone there. Had no issues with the owners until about 2 months ago when I tried to get in with my key fob and it wouldn’t work. I texted both the owners and only one responded. Saying that they had went through everyone’s accounts and about 50% weren’t paying their bill and to contact Page to get it fixed. The thing is that the bill was getting taken out automatically so why wasn’t I notified that something was wrong with my account. Never once changed banks or my debit card so everything was up to date. Looking through my bank statements after the owner told me that, it hadn’t been getting taken out for 5 months. Not my fault if there isn’t some way to pay your membership yourself. Page read my message and never responded back. Would not recommend unless you like a gym where you could be kicked out if the owners don’t keep up with the memberships and...