City Locksmith llc — Local services in Sterling Heights

I would have absolutely LOVED to have given this company a 5-Star review since I am very pleased with the work that was performed, the efficiency of the work, the reasonable prices, as well as the expeditiousness of the locksmith's arrival to my home. Due to the fact that two of my screwdrivers and another tool was stolen and not returned, I am unable to render a positive rating. It is only due to my extreme satisfaction with the actual work performed that I feel that a 2-Star review is more than fair.

Because I try very hard to not automatically think the worst of people, I initially decided to give the benefit of the doubt as to whether or not the incident was deliberate by bringing it to the attention of the locksmith who performed the service. Upon bringing the incident to his attention, his response was "Well do you need them back tonight?", I stated to him that I would be totally fine with him returning the tools first thing the next morning, as he stated to me that he would be more than happy to do.

Well, that was last Saturday and I haven't heard back or seen anyone since. With that said, I am not left with much of a choice other than to believe that the incident was deliberate. Because of the aforementioned belief, I will not recommend this company despite my extreme satisfaction with the quality of...

Called for a lock out on a deadbolt and doorknob lock on my garage door was told $29 service fee and $40-70 depending on the security. I get a call from Simon he says he can be there in 20 minutes, great. 30 minutes passes he calls and says 5 minutes, no big deal I know the roads aren't the best right now. 30 more minutes pass since he called and he's still not here, no call to tell me he's behind so I call and try to cancel he says he's turning on my street, fine. Comes and looks at it says it's going to be $90 I ask if that includes the fee he says no. I tell him forget it I'm not paying double what I was quoted plus the service fee and then he might have to drill the lock out. He tells me I owe him the $29 fee we argue back and forth I tell him to get off my property or I'm calling the police and he says he will if I don't pay him the service fee. Really buddy you can't call to update your customers, misquote me when YOU gave me the quote and then expect me to pay you for coming out 3x the length of time you quoted. I would avoid this business at all costs even if someone else is double. I paid him $30 to get off my property and he claims to me he's the owner when I ask. If Simon is he needs to learn better business practices if he wants to...

Giving a review of this place a a 2 star is my rating due to when I call they answered right away and and a locksmith to my location within 30 to 40 min. Now the funny part for the bad rating. The locksmith program my key to my truck hearing the two Chimes stating its learned to the truck. But then tells me it wont program due to my ecm being bad and it would cost 280 dollars for him to fix it. Ok first I'm a ase technician so your telling me you have a ecm in the back of your truck for my car ok and your gonna sell it to me and repair it for 280 hmm ecm from my dealer are about 550 to 900 dollars ok. Not buying that's the issue at all because I just fixed the broken communication wire to the module the night before so the key can be learn. Now I never said anything to the locksmith other then I dont believe it's that. So now from to 280 were down to 200 then so I wont pay that now were at 180 to 100 then I say never mind I'm ok now its I'll fix it for 60 dollars . Told him no he left. I pulled my jump box out and jumpstarted my truck with the key he program and all is well. So basically if I was someone that wasn't knowledgeable I would have paid 280 dollars to have my car...