Hauser Furniture & Carpeting Co — Local services in Steubenville

Recently bought a expensive piece of furniture from Hausers. Waited 7 weeks for it to come in which wasn’t a problem but salesman told me 3-4 weeks. When the couch finally arrived I noticed a big chip on one of the legs so once the delivery guys brought the couch inside I inspected it thourougly. After looking for literally 10 seconds I found 2 rips in the fabric. They told me they can take it back but I’m currently expecting my first kid and would not have a couch if they took it back. So I decided to keep it and call the salesman, after telling him my issues he put the owner on the phone. Let me tell you what if this guy treats everyone like he treated me I don’t know how they are still in business. He started yelling at me telling me that it’s just a “little tear”. I couldn’t believe he just expected me to accept that. He told me they can have a lady come out and repair which I was ok with as long as it looked brand new. I asked him what if it’s not up to my standard, would he replace it? Pretty much told me no. I can’t u dersrand how you can sell a customer a “new” couch with multiple damage and expect them to keep it if it’s not perfect. In the end I guess it’s my fault for even excepting it on delivery. I will no longer give any of my hard earned $ to that...

Please if you can Avoid this Place Do it at All cost .. i purchased a bedroom set on january 22nd it was supposed to be delivered the 9th the frame was missing so they brought my dressers and Couch (not in plastic) they had to manuever my 1100 dollars couch on the walls of the truck to get it out which would be fine if it was in Plastic .. When My Bed frame came Finally on March 15th ! Pieces were broken so they had to go back and give me pieces off the showroom floor .. NO Compassion Or Compensation . The days i purchased the guy assured me it would be the 9th and that just wasnt the case .. it was alot of back and fourth And honestly i dont know How a Company whoes been around over 70 years can treat people like this.. but im New to this town . Amd now i have several co workers and neighbors telling me going to hausers was a...

I visited the store many times for flooring. I noticed the "flooring" sales guy was never available for me and I got a younger sales guy that didn't help me with my needs. On one trip I heard the actual flooring sales man rolling out the red carpet for an older white couple. Then this happens again when I'm there. I got no real help or information. I picked out my own carpet and did end up buying it. The guys who installed the carpet cut my staircase walls and wood up. They left 65 nails nesselted in my old carpet at the food of my stairs. Tacks and different sized nails big and tiny, old and new. I cleaned up all the scraps and nails but couldn't believe that they left them. Today I got a nail all the way in my big toe. It was like a small railroad tie nail, completely stuck and extremely painful. I don't see...