Stow Jewelers — Local services in Stow

I am very disappointed with the services I received from this place. Originally I brought my wedding ring in just to have 2 tiny diamonds that had fallen out replaced. When I picked it back up my ring was awfully bent. The entire center was on a slant so I brought it back in and the guy tried to say maybe I bent it when I snagged it on something, but I have pictures of my ring and know for a fact it wasn’t bent before bringing it to them. He said he would attempt to fix it. I called to check the status of it and they were telling me that all these things went wrong, basically saying my ring fell apart as they tried to fix it so now they had to fix all of those issues. 3 long weeks later my ring was ready. I picked it up and it was still slightly bent but I decided to not say anything figuring they tried their best and nobody but myself would even notice it. A week later, the entire center stone of my ring fell out! Thankfully I managed to find it in my backyard but I am so upset. If they had done a better job maybe that would not have happened. I should not have to pay a different place to fix it but I don’t even trust them with my ring at this point. Honestly they deserve 1 star but I am giving 2 because they were kind about it and tried to fix it although it was...

We went here to inquire about the value of a platinum and diamond band that was rarely worn. It had a large sapphire in it and just sat in my wife’s jewelry box. We had a recent photo of it taken prior to this visit for insurance purposes.

The jeweler looked at the ring in our presence (said nothing about a missing prong or any other damage/defect) then took it to the back to weigh it (this took 15-20 minutes which had us both perplexed). He returned claiming that the prong was broken/missing then proceeded to make a low offer/valuation. All we know is that we entered the store with a platinum/diamond/sapphire rarely worn ring in excellent condition (supported by pic with time/date stamp) and left with a devalued broken one.

Response: This was a while ago, just took time before writing the review. Yes, it...

What a terrible business. I walked in to inquire about watch battery replacement. The owner did not smile or give me any friendly hello, just sat there looking at me as if I was bothering him. I asked about the price for watch battery replacement and he quoted me a price much higher than I was paying last year when we lived in Los Angeles, CA. This made me curious so I asked why his price was so much higher than jewelers in LA given their rent and expenses to run their business were at least 3 times higher than his. He just looked at me. I told him shame on you, and he laughed at me. I walked out on him. What a rude and unprofessional...