Equipe Sport — Local services in Stratton

I tried to rent ski boots here and it was a nightmare. When I said they were too tight the employee renting them stated they were supposed to be like that. The employee helping me was named Joe. I tried to ski in them and ended up losing all circulation from my calves down. When I tried to size up, he started to complain about my base layer and socks. So I went and switched my socks and put on a thinner baselayer. He proceeded to try and shove my feet into the boots and say that I should purchase boots since calves are so large and just rent skis. Then when I tried to return them he said I had used them for 4 hours and asked if it was the shops fault they didn’t fit. I had them for 2 hours and for a majority I was trying to do what he suggested to make them fit better. I am not sure we got a full refund but I will be contacting the shop if I don’t. He then stated these were the widest ski boots on the market. I went to the Stratton village rental and they were wonderful. They’re were only $10 more. They fitted me with wide calf boots and I was able to ski perfectly. Joe literally ruined my experience at Stratton and wasted...

This 5 star review is for Stephanie who helped me find the best boots for me.

I had some very specific needs given I have weakness on one side of my body and Stephanie tirelessly helped me ensure the fit was right. I had to come back multiple times as I was understanding the fit of the boots on the slopes and every time she listened to what I was feeling inside the boot and proactively found solutions to improve the fit.

In the end we found the right setting after molding the liner to my foot to give my toes just enough space and adding a heel lift that would help me the weakness on the foot and preventing from going on my toes too much which had previously hurt my toes.

If you go to this shop to get new boots make sure to ask for Stephanie as she will go above and beyond to ensure you’re satisfied...

Upon picking up our rental we were not made aware of two locations for pick up . The gentleman working didn’t tell us our rental wasn’t with them and assumed we were willing to pay nearly double what we thought we were paying . When questioned he said “since it would’ve been more of a hassle he was helping us.” When we said that wasn’t cool he refunded us for the helmets. When my sister went to have the money put back on her debit card it declined . The gentlemen struggled and said sorry only refunds on a credit card with an attitude . Overall nothing but miscommunication and very dissatisfied with...