Strongsville Medical Center — Local services in Strongsville

Dissatisfied on all fronts. I have tried southwest hospital multiple times over the years thinking it might be better and never has been. I have had misdiagnoses, undiagnosed broken bones and horribly rude employee experiences. The building is difficult to navigate through and parking is a mess. I will not be returning. My last appointment was supposed to be with radiology. I was referred by a dr from a different hospital. I called and scheduled the appointment at the highlighted number on my referral sheet. I read the person on the phone all my info so they would know what i needed. I called the morning of my appointment to verify where i was going in the building and they even pulled up my info on the phone. We scheduled and I showed up early for check in. Upon check in there is clearly a problem. The woman checking me in tells us to sit in the waiting area. She walks out of site and into a room off the reception area. She then proceeds to make a phone call to someone and discuss me and my referal. She told the person on the phone i had an invalid referral. They were discussing me and my referral sheet (which was given to me by a dr from university hospitals) I could hear her say that yes I was scheduled and in the computer system. SHe said nobody was in the radiology department to do an ultrasound. She even proceeded to discuss why my referral form looked fake and implied that I had forged a referral!!! I was embarrassed and angry. She then ended the call and came back into the waiting room clearly unaware I could hear her as Im sure the other patients could. She gave me back my referral form and told me I was scheduled for the wrong type of ultrasound and to call the highlighted number and reschedule. However I have not as the highlighted number is the one i originally called. The entire ordeal took about half hour and i wasn't even seen. Very...

I have never been to an Urgicare before, and was a bit apprehensive about taking my sick infant daughter there as she's only ever been seen by her pediatrician. Due to the late hour, and the fact that she needed to be seen before returning to day care, I had no choice.

I'm happy to say that the entire experience was fantastic thanks mostly to the staff we encountered. Luckily, there was only one other person waiting to be triaged in the waiting area, so wait-time wasn't an issue. The receptionist was extremely pleasant and helpful and the doctor was upbeat and friendly. Most of all, the assistant or nurse that triaged us was amazing. My daughter is now at that "stranger danger" age and cries if anyone new touches her (especially in a doctor's office). However, the young lady was so gentle, patient, and soft spoken that my daughter never cried. She gave her a popsicle for her soar throat and stickers for being a good patient. I never expected that kind of care from staff I've never seen before!

Thank you so much for making me and most importantly, my daughter, happy! I highly recommend this Urgicare to any parent with...

Labs and radiology now close at 5 not 6, registration has to be done every single time. Even if there the week before for the same labs. Registration literally turned me away 5 minutes to 5 because she had 2 other people waiting. I was there before 5, and should have been helped. Several others were having the same issue. How is there such a disconnect ? I was treated poorly by the woman, she was rude and dismissive and that's not acceptable. I made arrangements to leave work early to be there on time, just to be told they close early now and they won't help me even though I was there before the new closing time.

Back again today 10.12 and not only did I get there at 435 straight to registration, but I wasn't helped until after the woman shut off the lights at 455 and helped me at 457... then she tells me there are no orders in at all...seriously.... I am disgusted at the disconnect within southwest. I will be looking at other hospitals because this...