INFINITI Stuart Service — Local services in Stuart

About the car: I purchased my 2023 Infiniti QX60 in December of 2022. I was an owner of a 2009 QX56 with almost 400,000 miles on it. I was excited to think that I was purchasing another Infiniti that was so dependable. At this moment, I am pursuing action against Nissan under the Florida Lemon Law. I have had a passive or parasitic draw on the battery that crops up at unknown times and leaves me stranded. The car has required at least 10 trips to service, more than 40 days in the shop, left me stranded 5 times, towed 3 times, had 4 new batteries installed, bad struts within 2 months of ownership and a noisy sunroof. Nissan is currently in arbitration with me and has offered an utterly ridiculous resolution. About the Service Center: I have worked primarily with Whitney Robinson (Asst. Service Mgr.) and recently with Jeff Orr (Service Mgr.). I have been very satisfied with their willingness to try and resolve the issue. Aside from the fact that their technicians have tried but cannot definitively identify the problem, they have all been extremely professional, responsive, empathetic and totally invested in a solution each time I've had it in the shop. About Management: I made numerous attempts mid-year to speak with the General Manager by leaving voice mails. No return calls. I insisted on meeting with him on one of my many service visits. I outlined the issues that the car was having and I've not heard from him since. I did insist on a follow up meeting after Thanksgiving but had to cancel due to a funeral. As a business owner, if I had a customer with an issue as bothersome as mine has been, I would be calling that customer and raising the bar on resolution by contacting specialist with Nissan and pushing the problem up the chain of command. Instead, I receive at least 2 new marketing emails per week from the GM pushing a new car! About the Owner(s): I've not tried to contact the owner of the dealership. I did get a step in visit, handshake and thank you the day I wrote a check in full for the car. I can't say if the owner even knows about the problems but if he doesn't, shame on his management for not bringing this to his attention. There is a problem with my QX60 confirmed by meeting the Florida requirements to pursue the Lemon Law. If I had a dealership I would be demanding that my customers get treated with the utmost attention so that they never feel that they have to resort to a post such as this. Suggestions: Upper level management processes for customers with bad cars needs a lot of work. These newer cars obviously have some gremlins to work out, that's to be expected to a degree. Treat your customers with the same attention as the day they drive off the lot. You have the connections to Nissan, help your customer get help. Outcome: I will follow up with a post once there is a final resolution. At this point, potential buyers beware of the QX60. I would say do research but I did and this issue never showed up as a red flag. Make sure you are aware of the Lemon Law requirements, be vigilant about your service and keep all of your records. You...

First time getting oil change at this location. The greeter was great she greeted me with a smile & great energy. I had more interaction with the greeter than the actual advisor Jorge. I’ve been to other luxury dealerships where if you’re a first time customer that dealership the Service advisor comes ups introduces himself asking if you need anything or if you have concerns with the vehicle not this guy not Jorge. He didn’t move from his seats one time. The oil change was done in a fast, timely manner. I did receive a text message detail detailing possible services that i needed. Most of the service were already done when I purchased the vehicle a couple months back so I was surprised those service were in need. I went to Jorge mention to him that most of the services have already been done except for the battery terminal they have oxidation the quote they gave me was a little bit above what I thought Was fair, especially when those battery terminals cost $20 for a set of them at advance auto & they wanted over $200 🙄… Jorge started going over the invoice for the whole change. It was a little higher than I was quoted when I set the appointment the young lady named tanecia called me confirmed date/time she also confirmed the price over the phone of $89 for my Particular Infiniti QX 80. I tried to explain to him about the price discrepancy His reaction was unprofessional. He pretty much called me a lair. He said that I had to have proof that she said that in a voicemail or text message. I found it crazy that he would say such a thing, I told him just call the employee. She works for the company. He stated that she’s not allowed to quote prices, I was just explaining to him what she quoted me it’s really not a lot of money difference. I thought he should honor it. He did give me $10 off oil change. After a bit of going back & forth. I was charge for extra oil & shop fees. I thought shop fees were included in the oil change. The experience was very disappointing I won’t ever be returning there for anything. I’ll drive to West Palm Beach before I step another foot at infinity is Stuart . They can blame Jorge with running a customer off instead of making a long-term customer for repeat business, maybe he just doesn’t understand the concept of keeping a customer happy by being friendly & putting his listening ears on. At the end of the day is not about the money it’s about his attitude towards me not taking care of the customer doing the...

I purchased my vehicle new from Infiniti. I recently traveled and a rock cracked my windshield. I filed a claim thru my insurance and selected Infiniti Service for the repair (Infiniti Service was listed as an option, I did not type it in.). Insurance approved the claim and sent Infiniti paperwork regarding the same. I called Infiniti and left a message with service specifically explaining the crack in the windshield. No one returned my call. Finally, I scheduled the service online by specifically SELECTING Glass/Windshield as the issue and notating the crack. A week later, at 6AM, I received an email from Infiniti Service that my appointment was changed from 10AM to 940AM...okay, no big deal. However, note, the contents of the email contained the cracked windshield being the subject of my service appointment. I rearranged my work day to drop off the car. My husband did the same to meet me there to give me a ride back to work. Then, we were told by Infiniti "You need to take it up with Geico, we don't fix windshields."

Wow. It would have been great if someone had either: 1.)returned my phone call from two weeks ago, 2.) contacted me when I made the appointment online 3.) even contacted me at 6AM to cancel rather than reset my appointment time 20 minutes.

Infiniti Service is COMPLETELY LACKING BASIC LEVELS OF CUSTOMER SERVICE.

Side note - the service department calls my office constantly regarding scheduling maintenance service and requesting to appraise my vehicle. To the point where I and my office has asked them to PLEASE STOP, to no avail. Don't give these people your...