Grand Appliance Customer Service & Corporate Headquarters — Local services in Sturtevant

The first W/D I bought from them was damaged upon arrival, even though I was heavily assured it was "purely cosmetic". Within the first wash it was evident the machine was not working properly due to the damage, so I had to start the process of getting it resolved. Having Grand Appliance even be able to get someone from LG to respond to me was a hassle itself, and took a month in order to have someone come out and even take a look at it. Once the repairmen came out to look, within 5 minutes they were able to diagnose and determine that the issues are from the damage that Marty and everyone else at Grand Appliance assured me wouldn't cause it. Then, I go in to set up the replacement (mind you, I was required to spend an additional $5-600 for the replacement) and it's set up for Saturday. Cool. I was going to be out of town so I had someone at the house during the delivery window (which also got changed multiple times via text the night prior) only for us to figure out that it was never going to be delivered that day! (We only found out when WE called for the status, they weren't going to call us). The "Manager", Marty said he messed up (again) and that it cannot actually be delivered until Tuesday at the earliest. At this point I told him to cancel everything and issue a refund, as there have been multiple mistakes and inconsistencies thus far. He takes down my CC # to issue the refund, then calls the other party on the account to say that he's not refunding the card # provided (who knows why...?). Are you serious?! Grand Appliance definitely needs to take a look at the Management of this location (Sturtevant, WI), because it's lacking...

We purchased a suite of appliances from Grand, prior to the Memorial Day weekend. We requested delivery and installation of the appliances to occur on July 27th. On July 25th we called the store to verify delivery, when we were told that everything would be delivered, except our refrigerator. Not only would the refrigerator not be delivered, it would not be available for a month. The remaining appliances were delivered on July 27th. After placing everything in our kitchen, we asked about installation. The delivery team announced that they did not do installation, and they had no idea as to when installation would occur. Repeated attempts to contact the store and Grand “Customer Service” proved to be an exercise in futility. A visit to the store proved equally futile. The only rep having time to talk to us Told us “Sorry, it was supposed to be today, but the best we can do is next week”. I am sure that there are folks who will sing the praises of Grand, but we are not a part of that Choir. Based upon our experience, the company is SERVICE BANKRUPT, and will NEVER again have...

I had the worst experience with Grand Appliance. Their delivery was wrong every time. They said that I didn't pay for installation when I did. They never called me back for weeks on end when I called to ask questions. They installed my refrigerator door the wrong way after I gave my sales associate directions on which way the door should open. I called customer service and they told me that it was my fault and treated me very rude. I called their corporate office in Sturtevant WI and to complain about my experience. They cut me off multiple times and blamed me for calling to complain. I spent $6000 with this company and I regret all of it. I have never been treated so poorly in my life. They take your money and then their corporate culture is to treat customers like they don't matter. I hope that the owner has a chance to read the reviews of...