I've been meaning to write a review for this business and kept forgetting. They are amazing here, and I genuinely owe them this.
Last summer, the employees at this shop legitimately saved me hundreds to thousands of dollars they could have very easily taken from me.
I came in with a sedan that I noticed was having screeching problems when I was braking. I was entirely unaware that my subframe was ready to fall apart.
Instead of charging me for a subframe repair, I was informed that it was covered under a recall. There was a bit of confusion as to why it hadn't been repaired already.
I drive a 2006 model. Upon researching further, I was informed that all recalls had already been addressed, and it even showed up in the CARFAX report. It turned out my recall was performed wrong, and the employees at Sturtevant Transmission were kind enough to inform me to try to fight to get it fixed by the dealership instead of charging me over a grand for a repair on a car that is likely now only worth $5,000 tops. At the point they informed me to contact the dealership, I don't believe they knew that it was technically an already addressed recall, so I very much appreciate that they did not belittle me.
Overall, the repair was a brutal process done by the dealership, and my car almost entirely fell apart. It took weeks to get parts. In the end, I was completely covered, though. My car has under 75,000 miles, and now has a pretty new under side and really nice interior. I definitely ended up on the good side.
Fingers crossed that nothing else drastic goes wrong, since my car has one of my favorite interiors of any car. If anything does, I will definitely be bringing my car back....
Read moreBrought in my car due to the trans acting up. They weren’t able to solve the problem as it’s a mfg issue that the dealer needs to address. Didn’t charge me for the labor time since they couldn’t fix the problem. Went above and beyond customer service wise and did a ton of research to pin point what the issue may be and the next steps I need to take. Absolutely has my business going forward....
Read moreI have a 1985 Chevy that is in dire need of a carburetor rebuild. Nobody rebuilds carb's anymore. I was told they couldn't get to it till sometime in September since they are that busy. So we will see if there is a part II to this story next month but I could tell they are more than capable of doing the...
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