Dollar General — Local services in Sugar Land

The employees here are rude. Each time I come in, they seem annoyed to be there and can barely utter two words. This last time I went in, I needed to use the restroom. I asked the lady at the front for the key (she looked to be the manger on duty or a shift lead or something) because the sign on the bathroom door says specifically to ask for the key. She looked at me with annoyance and said “we don’t give keys. We have to let you in.” I said, “sorry, that’s just what the sign on the door said.” She replied, “the sign says ASK!” She was so rude. Then when she walked me to the bathroom, I watched her look at the sign and read it and she didn’t say a word to me. The cashier at the front was also pretty lacking in customer service. Just not friendly people who work here....

I come to this DG several times a week because I work close by and don’t like to go to busy bigger stores that have a bazillion people. Everyone who works there is super nice and helpful (I know some reviews say otherwise but in my experience everyone has been awesome). They have a great selection of stuff at good prices. As others have mentioned, the self checkout usually has to be accessed with an employee present, but I bet that’s because DG has a lot of people trying to steal and I can understand that. I honestly don’t mind being checked out by an actual person because sometimes I have questions and they’re always quick checking me out anyways. Overall, this is one of the nicest DGs that...

I’m not used to too quality customer service at a discount store, but the folks here at Dollar General are extremely helpful and very friendly. Due to the unfortunate nature of theft that often comes along with the business model, the employees have to monitor the check out area more so than other retailers. It may take longer than needed at times to check out, but it is understandable that they have to keep an eye out, and they are very nice about the process. Definitely an enjoyable experience...