francesca's — Local services in Sugar Land

I HATE shopping I LOVE Francesca's.

I must not have inherited the shopping-gene that runs in my family. Retail shops are typically my definition of Hell... mindlessly perusing a sea of fashion to put together an outfit (a feat for me) while maneuvering through hoards of women to maintain my personal bubble is NOT my picture of a pleasant outing.

Thus, I always end up at Francesca's.

When I step into Francesca's, it feels as though I've inherited a gang of lifelong girlfriends. You're greeted warmly by the entire staff. They seem to actually care about what you need. The line between sales tactics and genuine interest is completely blurred - GENIUS. I never once felt like I was being "sold". The store was bustling as I went in looking for a holiday cocktail dress. Even with the high volume, the staff made sure to give me their undivided attention - continuously checking on me and consistently addressing me by first name. They listened to my likes and dislikes, found me sizes of the dresses I'd requested, put together whole outfits (i.e. dress, shoes, jewelry), and promptly reserved my dressing room. At one point they had to fetch dresses off of hard-to-reach mannequins. I apologized to the woman for putting her through the trouble, and she said, "What? Don't apologize! Just try this on so we can see how great it's going to look."

GUSH!

Their holiday BOGO promo made it so that I could buy two dresses and two necklaces. Quality clothes + highly reasonable prices + top-notch customer service? That's how you keep a customer for life. If the "chore" of shopping for clothes is daunting to you, or you're just looking for more out of your trip to the boutique, then make your way to Francesca's for five-star experience. The lovely ladies will be...

Visited this location yesterday evening with my mother. The only reason I went to this particular store is because they did not have the size I needed at the La Centerra location. They called ahead and put the size I needed on hold. Entering the store, an employee just looked at us with an unflattering face and didn't even greet us. She was super rude throughout our whole experience. At one point my mother even wanted to ask if she was okay. She also checked us out and said nothing at all as we were having trouble with the credit card machine. I still told her "Thank You," in hopes to get a reply back but, I got nothing. I went back to look at my receipt and found out her name was Mary. I only say that because it needs to be corrected because i would not want that to be a representation of my store . I've worked retail and currently work in customer service and that IS NOT how you...

This place needs a new customer friendly manager. That blonde girl was extremely insensitive and unncessarily rude. How do you come to tell me you've closed when I'm in the process of trying on a dress. I ask if I can buy and she says she does not know if the register is open. So I fit the dresses real quick and end up buying it. My fiancè forgets his drink at the counter, went back after a few seconds and it was gone, all the girls acted like they didn't see anything, it would be faster if they just said that they got rid of it. Then I realised that I left my phone in the fitting room after leaving the store, all because of all the rush. The store has good stuff but the Sugarland location, needs better customer service. Most horrible experience ever👎they dont deserve even 1...