Bigotes Street Tacos - First Colony Mall — Restaurant in Sugar Land

It's in the mall on a Saturday so there's not really anywhere to sit in the food court.

I ordered Shrimp diabla. The man behind the register said the tacos come with rice peas cilantro and onion. They gave me a buzzer and food was ready maybe 15-20 min later.

I got my flower shell miniature tacos. I think it was 6 of them. Fresh lemon slices, fresh cilantro on the side and 2 sauces on the side. 1 green 1 red.

I open the green because it looked like verde sauce. Put it on the tacos with fresh lemon juice.

By the time I finished my mouth was on fire.

Felt like I ate ghost peppers 🌶 raw. I like spicy food but this was too much.

They should've told me it was spicy.

The shrimp was fresh all ingredients were fresh so it was worth the wait.

I had to run to the nearest resteraunt after and get a cup of ice to cool my mouth off.

It took maybe 15 min of eating ice to cool my mouth back to normal.

I drank cool coconut water while I was eating the tacos and it did nothing.

I don't know if the spice was built into the tacos because it had a sauce already on it that kinda tasted like Chipotle. Maybe they added spice to that? Or maybe it was in the sauce I added? Or maybe it was another ingredient already in the tacos?

I would definitely...

Went to this place around noon on a weekday so lines were short. Ordering was easy menu was well designed and simple to read. I ordered the 5 street tacos for only $11.99. I ordered flour tacos with everything on it, didn’t choose a style. For the meats I got the al pastor and fajita beef, only thing I wish was that you could get more than two different meats since there were five tacos. I also got a small horchata which was more like a medium to large size cup which was good. Horchata was very good, good ratio but a little on too sweet. There was about a 15-20 minute wait to receive my food as they were freshly making them. The al pastor meat was good well seasoned and well cooked. The meat was moist and was very flavorful. Next was the fajita beef, it was good but nothing special. Still good if you like fajita beef. Same thing well seasoned, moist and full of flavor. They had sides like limes, beans, rice, and mild and spicy salsa. Sides were good. Mild salsa was nice but the spicy one caught me off guard, I took one taste and it was super spicy and I usually like spice. Overall, this place was as good as a mall restaurant can get, i’ve had better but it was still a great place to try and the price was great and...

If I could leave 0 stars, I would! Today, my sister waited over 40 minutes for her wings while numerous others who ordered 25–30 minutes after her received theirs first. She checked on the order multiple times and was rudely dismissed—literally given “the hand” by staff who just said, “It’ll be ready in 10 minutes.”

After 45 minutes of waiting, she left and got food elsewhere. I went back to get a refund, only to face even more issues. The staff were clearly poorly trained, didn’t know how to process a refund, and claimed there’s no receipt for voided transactions—completely false.

I waited another 20 minutes as they called a manager (Carlos), who finally walked them through the process. Total time wasted: over an hour. Ordered at 3:08 PM, didn’t receive a refund receipt until 4:18 PM.

Absolutely unacceptable. Will...