Went to Sulphur, OK. US Cellular store, today, started out bad, they had no Internet, had to wait around for an hour, for them to get into my account, I bought a new phone, a little over 2 wks ago, which I had to enter in a new plan, I lost my old grandfathered for 10 yrs plan with unlimited hot spot to a 35 gb service, on the recommendation of the 2 employees that told me there was no way that I would ever use that much data, well guess what, I went over and was cut off so I went over there to find out what had happened, and now was told by both of the ladies, that always happens to them, what a change in what I was told on July 19th this time very unfriendly and down right hateful, basically called me a liar, I told them this was a circus,and they were the clowns running it,I don't appreciate the misrepresenting this plan that I bought, should have just bought a new battery for my old phone and left well enough alone. I brought my son with me to buy him a new phone, after I objected to their treatment, they told me to leave and would not do business with me, back to the circus, in that store there was a man just hanging around with a large dog doing flips jumping around, What a crazy way to run a business, we drove down to Ardmore, what a difference in that store, very courteous,and professional in there dealing with my problems, it is a longer drive, but the treatment so...
Read moreWe had a great experience today with the US Cellular representative in Sulphur, OK! I am the agent payee for a relative, and so our billing situation was a bit convoluted, and we'd had difficulty nailing down a suitable billing scenario. It was recommended that we go to the local store in person, and have the store manager with us as we fine-tuned the payment system for our phone line. Our manager is Shawnie Ingram, and I cannot say enough good things about her. While on line with CS (another nice US Cellular customer service representative by the name of Argel), she was able to iron-out our billing issue and help us get set up on auto-pay. She was fast, friendly and efficient! She even had snacks out for us last time we were in there! Anyway, I highly recommend Shawnie and the Sulphur US Cellular store. I have my own personal phone line through US Cellular as well, and very rarely have issues with it--and I know if that does happen, Shawnie will be able to help us resolve it....
Read moreThe Sulphur US Cellular Store Manager has been very helpful in finding a fix for my Samsung phone. I have called & visited her store numerous times over the last week. She has been kind & helpful. We followed all pf the normal fixes, reboots, etc & the i called Samsung as the 0hone was still under warranty. Samsung assistant tried to trouble shoot & eventially gave me the phone number for a repair shop in OKC. I called him & after several questions he said the isdue was a software problem. I went back to the store today & Shawnie Ingram, Store Manager, did not give up. She did a factory restart & stayed with it until my phone reset was completed & working again!!! Awesome customer service & and awesome young lady to work with!!! Thank...
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