Authorized Retailer UScellular & T-Mobile — Local services in Sulphur

Went to Sulphur, OK. US Cellular store, today, started out bad, they had no Internet, had to wait around for an hour, for them to get into my account, I bought a new phone, a little over 2 wks ago, which I had to enter in a new plan, I lost my old grandfathered for 10 yrs plan with unlimited hot spot to a 35 gb service, on the recommendation of the 2 employees that told me there was no way that I would ever use that much data, well guess what, I went over and was cut off so I went over there to find out what had happened, and now was told by both of the ladies, that always happens to them, what a change in what I was told on July 19th this time very unfriendly and down right hateful, basically called me a liar, I told them this was a circus,and they were the clowns running it,I don't appreciate the misrepresenting this plan that I bought, should have just bought a new battery for my old phone and left well enough alone. I brought my son with me to buy him a new phone, after I objected to their treatment, they told me to leave and would not do business with me, back to the circus, in that store there was a man just hanging around with a large dog doing flips jumping around, What a crazy way to run a business, we drove down to Ardmore, what a difference in that store, very courteous,and professional in there dealing with my problems, it is a longer drive, but the treatment so...

We had a great experience today with the US Cellular representative in Sulphur, OK! I am the agent payee for a relative, and so our billing situation was a bit convoluted, and we'd had difficulty nailing down a suitable billing scenario. It was recommended that we go to the local store in person, and have the store manager with us as we fine-tuned the payment system for our phone line. Our manager is Shawnie Ingram, and I cannot say enough good things about her. While on line with CS (another nice US Cellular customer service representative by the name of Argel), she was able to iron-out our billing issue and help us get set up on auto-pay. She was fast, friendly and efficient! She even had snacks out for us last time we were in there! Anyway, I highly recommend Shawnie and the Sulphur US Cellular store. I have my own personal phone line through US Cellular as well, and very rarely have issues with it--and I know if that does happen, Shawnie will be able to help us resolve it....

The Sulphur US Cellular Store Manager has been very helpful in finding a fix for my Samsung phone. I have called & visited her store numerous times over the last week. She has been kind & helpful. We followed all pf the normal fixes, reboots, etc & the i called Samsung as the 0hone was still under warranty. Samsung assistant tried to trouble shoot & eventially gave me the phone number for a repair shop in OKC. I called him & after several questions he said the isdue was a software problem. I went back to the store today & Shawnie Ingram, Store Manager, did not give up. She did a factory restart & stayed with it until my phone reset was completed & working again!!! Awesome customer service & and awesome young lady to work with!!! Thank...