Big O Tires — Local services in Summerlin South

My grandmother and I took her car in for an oil change and an inspection on 10/31/2018. We were assured that with $600 replacements to the breaks and a front tire, the vehicle was safe to drive with no other issues. A few weeks later on 12/1/2018, we noticed issues with the car. I confirmed with my mother that this problem was there before we ever took it to Big O which Big O claims isn’t true. They now said there was $3,500 more work to be done on the car which totals out the vehicle which is worth approx $1,000. I asked nicely for some help with resolving this as we just wasted $600 on the false promise and inspection by Big O that the car was in safe and drivable condition. Eric was nice throughout the process (before this and after) and told me we could get power steering fluid anytime for free as a leak was a part of these issues. However, Richard was extremely hostile and did not show customer service or care at all. I mentioned how my grandmother was an 85-year old cancer patient who wasn’t able to drive for over a year and what happened with her son who took his own life recently and he said that he was “tired of hearing me repeat that” and that it was irrelevant to him and essentially did not care about her health nor the safety of her in the vehicle. I showed him all of the invoices and he was not interested in looking at them. I asked if he had the inspection reports from 10/31/2018 and 12/1/2018 and he said yes but refused to give me a courtesy copy of them. He said all he would do was top-off the fluid (and he was rude as he said that) and ordered me to move the car myself into the shop to do so. On the way out, I saw some other disgruntled people (seemingly customers) and mentioned my situation to them and how I felt like I was defrauded out of the $600. As soon as I said this, Richard starts to run towards me yelling my name and telling me to “get out of the shop” and that he will not give me fluid and to go next door to Jiffy Lube (his competition) to get the fluid. I was dumbstruck and asked why and he said because he overheard my comments to the customers about what happened to me. I was only telling the truth about how we lost $600 to this car which is now a total loss with an estimate of $3,500 more to fix a $1,000 vehicle. At this point, he started to raise his voice and I told him that I would call the police and hire an attorney if he was truly going to treat me and my grandmother like this. I mentioned how they broke their promise of topping off the fluid that Eric made and he did not care and ordered me off of the property. I spoke with LVMPD and they were nice and informed me that they could not help with an incident report as it was a civil matter but apologized to me for my experience there. I went next door to Jiffy Lube, barely able to move the car because there was no power steering and I told them what happened. The two technicians there were extremely nice and even though I did not purchase anything from them (at that time), they were sympathetic and topped my fluid off for free there. The customer service there was night and day compared to Richard. Again, Eric was nice and always sympathetic. Richard could not have cared less. I do not think I should have to go to court about this or hire an attorney over $600. This treatment was unacceptable, unprofessional, and downright disgusting. Even the Jiffy Lube staff next door were awestruck when I told them what...

Disheartening Experience at a Big O tires or "BIG-O Rip off" would be more accurate.

On 10/22/2023, I visited Big-O tires at 10127 W Charleston Blvd, Las Vegas, NV 89135 shop with high hopes of receiving a professional alignment for my beloved C6 Corvette. However, my experience turned out to be quite disappointing, filled with exorbitant charges, questionable practices, and a damaged component. Here's the events that unfolded during my visit, shedding light on the lack of professionalism and integrity demonstrated by the repair shop.

In the beginning, my primary concern arose when I began doubting whether the shop had actually performed the alignment on my vehicle. The lack of clear evidence or results provided left me feeling skeptical about their workmanship. This was compounded by their desire to charge nearly one thousand dollars for what they claimed to be a necessary replacement of both front Tierods.

Seeking a clearer understanding of their pricing, I inquired about supplying my own parts, as I found them significantly cheaper at alternative sources like AutoZone. However, the shop staunchly refused, insisting that they would not warranty any work if I did not utilize their inflated prices. Furthermore, they quoted an exorbitant hourly labor fee, manipulating customers to pay additional amounts for parts that may not have been needed in the first place.

This encounter with the heavy-set individual at the shop shed light on their ulterior motives. Their explicit intention to upsell unnecessary parts and services to make a profit tarnished their credibility as legitimate professionals. It was disheartening to realize that their interest lay not in providing honest and reliable service but rather in exploiting unsuspecting customers.

Upon retrieving my vehicle, I discovered that the seat had been adjusted to its farthest position, inconveniencing me greatly. While driving home on the freeway, another problem emerged as I had to brake suddenly, causing a piece of plastic to forcefully detach from under my seat. It soon became evident that this plastic fragment was the hood latch cover, which had been broken off during the mechanic's time within the vehicle. Their negligence and inability to properly fit within the car can be inferred as the cause of this unfortunate incident.

Convinced of their untrustworthiness, I sought a second opinion from an ASE certified professional, who evaluated the alleged damage to the Tyrods. To my surprise, he reassessed and concluded that while they were not in perfect condition, their replacement was not urgently required. This stark contrast in assessments further validated my skepticism regarding the repair shop's practices.

Moreover, the repair shop attempted to convince me that my tires were completely worn out, despite the fact that one of them had been recently replaced due to a sidewall puncture. The inconsistency in their assessment and the evidence of my recent tire purchase raised questions about their credibility...

*Revised The worse customer service ever. I got my brakes done here and now my brakes are making a grinding noise the first day I got the car back. I paid for brand new brakes and it sounds like they put on used pads. Now they tell me they need to see if Maserati will cover the defective brakes they put on. They even told me the brakes came in warped and they grind them to try to make them smooth so they wouldn’t make noise. I didn’t pay for brakes defective breaks.

• more info about Big O policy’s*

The worst customer service ever. I got my brakes done here, and now they are making a grinding noise. I paid for brand-new brakes, but it sounds like they put on used pads. Now they are telling me they need to see if Maserati will cover the defective brakes they installed. They even told me the brakes came in warped and they tried to grind them down to smooth them out so they wouldn’t make noise. I didn’t pay for defective brakes; I paid for new ones.

Make my Maserati right. There is 0 reason to reach out she did and has reached out, resolve your problem

You gave some sorry excuse to my girlfriend about needing to check if Maserati would warranty the defective brakes they sold you. I am your customer, and you are Maserati's customer. Your company's stance is acting as if you are not responsible or accountable for installing defective parts on my vehicle. This is not a $20,000 car; it’s worth over $100,000.

You are the one who accepted and installed the defective brakes from Maserati. We paid what you asked for new brakes, and those brakes made no noise before your company installed them. Now it sounds like the car has no pads, and it makes a loud grinding noise.

I will take down my review once you resolve the issue. It’s ridiculous that you would suggest we need to wait for Maserati’s response. No, you need to order new brakes—that’s the cost of doing business—and you need to hold Maserati accountable for supplying faulty parts.

If necessary, we are prepared to take legal action, though I hope it doesn’t come to that. But I will not accept defective parts on my vehicle. It’s not our responsibility to ensure the parts you install are of high quality.

This is very poor customer service, by the way.

ALWAYS TAKE YOUR CAR TO THE DEALERSHIP FOR SERVICE, YOU MAY PAY A LITTLE MORE BUT IT...