Firehouse Subs Hualapai Commons — Restaurant in Las Vegas

Pros: The hot Italian sub is very tasty.

The staff is always super pleasant (this isn't something I care about personally since I am a 25 year veteran in customer service, but I have to give them props for consistency in that area).

I've been in there at all hours of the day, and night for the past several years, and I have never experienced an inordinate wait time ever. Not a single time.

I am a fan of the new "to go" containers as they are durable, and look to be made from recycled material that is biodegradable.

Cons: Best to either dine in, or if you live close by call in your order as the hot subs can get a tad soggy from heat generated moisture if left sitting for 20-30 minutes (don't get me wrong they are still tasty as hell, just saying for maximum quality, and presentation).

The large subs run $9ish, and this is a decent price point. However, the smalls are usually $4 or so, and are slightly less than 1/2 the size of half of a large. So if you, and a friend are going best to get a large, and split it, or for familes ordering multiple subs that will get you more bang for your buck.

All in all a solid lunch/dinner spot where you don't have to wait, and if you have the time to dine in, and chow down on a fresh out of the oven sub your truly can't go wrong. Keep up the good...

Update: 11/6/24:

Changing from 1 star to 4 star

They have won my business back, their Italian sandwiches are my favorite and the Cajun chicken when available is very nice as well. Currently the thanksgiving sandwich is my go to and has really filled in the gap between this and earl of sandwich.

Well this is the last time I order from firehouse subs, last time my order was a bit wrong but not too bad. This time it's as if someone who couldn't read made my order! I wanted white bread with the turkey and cranberry club (no lettuce, tomatoes, or onions since I find that weird with cranberry sauce). Whoever made my order put all of those items I did not want on the sandwich, and even gave me wheat bread when I specifically stated WHITE BREAD. Too much of a hassle to deal with them any longer, goodbye firehouse subs. I will stick with Capriotti's and Jersey Mikes. At least they can correctly...

Incredibly annoying, lazy, dishonest employees and management. I had been coming to this location for years and liked it, very close to my work. About a year or so ago they started closing the bathrooms to the public. Post handwritten signs on them saying out of order, and other lies, but then they will tell you they just close them if asked because they don’t feel like cleaning them. Been consistent now for a long time, so it’s just their new policy of the current workers and managers. I can’t believe a company would tolerate a store to just decide this on their own as it’s lazy, dishonest, unprofessional and horrible customer service. Can’t wash your hands or anything because they’re just too lazy. It’s gotten very slow to get a sandwich as well. I will never, never go back to what used to be my favorite sandwich shop. Amazing how decisions of a bad few can lose...