European House For Imports - Auto Repair Shop — Local services in Summerlin South

I normally dont write negative reviews but after a few days of consideration (and really wrackinig my brain over the experieice), I am going to leave a negative review for a very unusual experience with European House of Imports.

tldr: seeing "VF Upsell" scrawled in black pen on your repair paperwork (when other estimates were far more reasonable) will never create a repeat customer or inspire customer confidence in your business. Also, saying the Diag charge is $90 initially but then charging $180 when the customer declines work is a little strange as well.

Long story short, an acquaintance recommended this shop for some repairs I needed done on a vehicle. I stopped in and dropped the vehicle off.

Once I got the estimate (25% higher than another reputable shop), I was going to head in and authorize the work anyway because the vehicle was already there etc. However, once I got in and saw "VF Upsell" scrawled in black ink on my paperwork, I knew something was up and I knew my business was going elsewhere.

Naturally, I declined the work at this point. And was charged $180 instead of $90 (that I was told initially) just for the diag.

I later called Michelle and got some rambling explanation for the estimate and increased diag charge but it really didnt make any sense. She said that they write "VF Upsell" when they are waiting for customer authorization. Yeah okay. Not my first rodeo. "Upsell" means upsell in ANY context.

The change in diag charge is unscrupulous but there's nothing inherently wrong with the diag charges changing due to declining work...it should just be communicated UP FRONT. The way it stands, it looks like a "sour grapes" way for this business to nickle and dime the customers that refuse to be "upsold"

Declined the work here and would recommend anyone else to pursue other (and more honest) repair facilities.

Not sure why this was written only on MY paperwork (and dont even want to go there as to why) but I can tell you I would not recommend this shop to my worst enemy.

Cant comment on their quality of work but I can comment (and confirm) on unscrupulous practices as soon as you...

How do I leave six stars?

I leave five stars for exceptional food. This is different.

So, I've been taking ALL our vehicles, not just the European made ones, to Josh for the last few years. Always, and I mean always, it's been a sincere what's-best-for-the-customer response.

We have four vehicles in the household ranging from starter car, to family, to high end, etc. Every time, a practical, affordable solution.

Our sports car got hit by a rolling boulder on 215 that took out a rim. No new rims to be had because of supply chain issues. So, Josh found a used one on eBay and got it painted.

The last awesome act at Euro House (I'm calling it that, Josh, you can use it :) was me dropping off my kids college car and asking Josh to make sure it was safe to drive to California.

It wasn't.

We needed four new tires and I also needed it back by morning.

Just a few hours after drop off and identifying the problem I get a call from a tire shop 15 minutes away that Josh trusts more than closer shops apparently that the car is done and to pick it up. Josh's team had taken the car there while I was on the golf course to save time.

Same day service.

Look, as a non-mechanic I've always been wary of shops who can say what they want and charge what they want. I found European House of Imports because a major dealer lied to me about my car's needs in a super dirty way.

Here I just hand him the keys and wait for the call.

Honest, fast, practical, efficient.

What else do you need?

I don't know how to recommend this place any more strongly other than to say, and I can't confirm it, but I've heard Josh's breath smells like cotton candy and he can do puzzles in the...

Josh and his team at European House For Imports are unparalleled in Vegas. After purchasing a 2020 CLA35 from Carvana, I encountered numerous issues. Despite it being under the manufacturer’s warranty, the dealership provided subpar service. Another shop managed to resolve a few problems under the Silver Rock 100-day warranty, yet significant issues remained unaddressed.

It was only when I brought my vehicle to Josh’s team that the most critical problem was identified with ease: faulty front wheel bearings. Both the dealer and the previous shop had dismissed my concerns about the excessive noise, but Josh and his team pinpointed the issue promptly, liaised with Silver Rock, and secured approval for the repair.

The transformation was astounding—the cacophony reminiscent of a jet engine was replaced by a serene, quiet ride. My only regret is not consulting Josh sooner, as it would have saved me considerable time and hassle. For anyone purchasing a car from Carvana, I cannot stress enough the importance of having Josh’s team inspect it within the first seven days.

I’ve never trusted a mechanic as I do Josh and his team. They’ve earned my lifelong patronage, and I can’t imagine taking my car...