Colucci's Jewelers — Local services in Summerville

I pestered my girlfriend on several different occasions awhile back about what kind of engagement ring she might want someday (just to get a few ideas here and there). I started with alot of the big name companies that you always see advertising on tv, but then I decided I wanted to see what a local store could offer me.

I walked into Colucci's expecting to see what they had in stock - not intending to purchase yet at this point. The jewelry they had in their store contained some of the brightest stones I have ever experienced. I was promptly greeted and taken to the engagement ring section where I was able to describe the ring I desired to get her. The lady was able to pinpoint an almost exact match, but I was still looking for something slightly different. It seemed like she didn't want to lose me as a customer so she introduced me to Vince saying that he was able to design custom jewelry which greatly intrigued me. He described the process and I committed saying I would love to see what he could come up with. Vince told me he would call back in approximately a week. He only needed a couple days to create a 3D model of the proposed ring. I went back in to view the model and decided right then and there that Colucci's was getting my business. I paid an excellent price for the ring and Vince told me that the ring would be ready in approximately 3-4 weeks.

I received a phone call from the store only 1 1/2 weeks later saying I was able to come in and pick up the engagement ring! When I saw the ring I was floored because it looked even better than I imagined and I have gotten so many compliments from the few people who have seen the ring so far (I don't plan to propose for a little bit longer) ;) I know my girlfriend will love the work done by Vince and his staff. Thank you so much and I look forward to seeing you again for the...

Although I did not have an in-store experience, the customer service provided by Billy was EXCEPTIONAL!! Colucci’s was the jeweler of choice when having our 2021-2022 Ashley Ridge Swamp Foxes 5A SCHSL State Wrestling Championships made. Upon receipt, my daughter’s ring needed a size reduction and engraving correction. I reached out to Billy by email and his immediate response was:

“I am reviewing your email... I am so sorry that a few details were not right ... i.will review the file tomorrow afternoon when I get back to my office ... and figure what happened and take care of it ... please don't worry ... i will personally take care of it. All His best ... ”

Mr. Colucci followed up, was reassuring and updated me all the way up to the point of delivery!

Thank you Sir for your above and beyond approach to customer service. You are appreciated!

Peace...

I went in to look for a chain to go with a cross I had bought for my boyfriend. Although they didn’t have a whole lot to choose from, I was shown a chain that I liked and decided to purchase. I gave it to my boyfriend, he loved it but it ended up being a little too long for his liking. We went back this afternoon to have it shortened, it was done very quickly and the extra chain links that were removed were handed to me. I put it around my finger, playing around, and I had an idea. I asked if it were possible to turn it into a ring. The owner took it in the back and a few minutes later returned with a ring. It fit on my finger perfectly. The experience was great, the owner and his wife were very nice. We will definitely return for any future...