Summerville Family YMCA — Local services in Summerville

I signed my daughter’s up for swimming lessons last year July-October 2021. I paid out of pocket and turned swimming vouchers in. I was informed that I would be reimbursed. I turned vouchers in at the end of September 2021. I’ve never had to call so many times to inquire about money that is owed back to me. I gave them a month. No one contacted me or followed up. I reached out on November 9, 2021 and was informed by Susan she would forward to the appropriate person since everything was submitted. On November 10, 2021 I was informed to allow 7-10 business for processing of my refund. Ymca is full of it. I received nothing within their processing time. I followed up yet again on December 1, 2021 still not getting my reimbursement. I was informed that Jill the supervisor would follow up with me in regards to the process. I guess Jill didn’t care because it wasn’t her money, no follow up or explanation was made. On December 3, 2021 I received a partial refund not even one full swimming lesson fee for one of my daughter’s. How in the world they came up with that amount is still unclear to me. I reached out again that day trying to understand where was the rest of reimbursement. I ended up having to call multiple times leaving messages, being transferred back and forth with no results. I reached out to the CEO Joe. He followed up with me a week prior to Christmas 2021 and informed me that they could get a check sent out to me. It’s February 7, 2022. I still haven’t received anything. I’ve contacted Joe once in January 2021 and most recent being February 4, 2021. I have yet to get a call back. THIS YMCA LOCATION IS UNORGANIZED, LACKS EFFECTIVE COMMUNICATION SKILLS, DOES NOT HOLD UP THEIR END OF THE BARGAIN. I paid out of pocket for my girls swimming lessons and turned around and submitted vouchers that covered swimming lessons. The YMCA GAINED DOUBLE. The only person who lost out was me. They received two form of payments and it was only one service provided. I reviewed a partial refund that did not equal to one full swimming lesson payment. I want the rest...

We had a family plan and used to visit the gym regularly with our children, we hated the schedules though, always closes so early and opens late, weekend schedules are the worst… also never got to use the pool because cannot handle the strong smell of Clorine inside the building and the old paint in the pool makes it look green, not appealing… We were also disappointed because I signed up and used to take my 8 year old to yoga class with me as well, he was always on point and NEVER caused trouble, until one day, the wrong person was at the front desk and suddenly there is a liability issue with kids under 10 joining the classes…. That day we changed our membership to single because I thought I could continue to join the yoga classes (which are really nice) and my husband went back to his 24/7 gym. It’s been around 2 months and because of the difficulty with the times of class I haven’t been able to come back, yesterday I decided to terminate my membership and was told that the Y asks for a 10 day notice , so now they will charge me for another month because I was 8 days before my next payment… wondering what the need is to charge me for an extra month when I haven’t even logged in to use the gym since we changed our membership… not like it’s...

I am not sure where they got the picture of the pool. The downtown pool is actually an indoor mini pool (15y length) - better for aerobics than lap swimming. They do operate a proper 25y outdoor pool (Oakbrook) - but it is opened seasonally. This is the first YMCA that I have been a member that did not have an indoor lap pool for a town of this size; and I have lived all over the USA and Dubai. Secondly, they did away with the small towel service which was nice - I assume to cut costs. Yet, I am still paying an egregious 70 USD/month. Thirdly, they eliminated the paper towels in the bath rooms - again, I assume to cut cost. In short, the price you pay for the Summerville YMCA does not align with the value you receive from its services. My prediction is when the seniors can no longer attend (that make up a majority of the membership), the Summerville YMCA will be out of business. Already companies like planet fitness are increasing their membership and offering a good value. And there will we more competition as the town...