Tweedle Beedle — Local services in Summerville

I had a terrible experience with Tweedle Beedle. I ordered two large Jellycat plush toys through their online store, expecting brand-new and authentic items. What I received was completely unacceptable — both toys were covered in dust and missing the official Jellycat swing tags, which are essential for verifying authenticity.

I contacted the owner immediately, and instead of offering a refund or even an apology, I was told to use a lint roller to clean them myself. The only return option was at my own expense, and only for store credit — no refund allowed.

Worst of all, their restrictive return policy was not disclosed before purchase. I only learned about the “store credit only” policy after receiving the defective items.

I paid over $400 and got dusty, questionable merchandise with no fair way to resolve it. Extremely disappointing experience.

Thank you for your response, but unfortunately it still does not address the main issue.

I ordered two large Jellycat plush toys that were advertised as brand new. Both arrived covered in dust and missing the Jellycat swing tags, which are essential for verifying authenticity and condition. That is not acceptable for a full-price, new item.

You say that your return policy is posted online, but I did not see any clear notice during the purchase process that returns are for store credit only, or that you would not accept returns for items in poor condition. That policy should have been presented clearly before payment.

I have reached out to my credit card company, Jellycat customer service, and consumer protection authorities. This is not just about dust — it’s about receiving incomplete and misrepresented merchandise, and being denied a fair refund.

If you truly value customers, I hope you will reconsider your return and refund practices, and stop selling items as “brand new” when they are missing tags or not in...

Absolutely LOVE Tweedle Beedle! Walking in you'd think it was another high end boutique kind of place that you'd have to sell your plasma to pay for an outfit, but I promise you it's not. All of the stuff is SOOO nice and very good quality- they even have eco-friendly items! The owner is inviting, so kind, and you can tell she's passionate about what she does. She even makes a lot of unique clothes, too (ex. Rainbow Row dress)! There's a lot of baby items there, but there's still a good bit of stuff for toddlers/older kids. Supporting Tweedle Beedle means supporting a local small business

I’m so disappointed with customer service here. I ordered 4 dresses and two wings. They didn’t ship for two months since August 30th. Then I received just only one dress and it was not the one I ordered. They didn’t email me to discuss about the issue here. Also when after 2 months waiting, I called them today and the lady didn’t even said sorry or apologize for their mistake. They didn’t want to take any responsibility for their mistake until I asked for refund for the rest of the order. So upset and will never recommend to anyone to shop...