Banner Boswell Medical Center — Local services in Sun City

The emergency room staff was kind, friendly and observant. The only reason for the 1 star.

I've witnessed bad care of family members at this hospital before, but I had a cardiac emergency, so we thought it best to go the closest hospital.

The care I received at this hospital was the worst patient care ever .

With the exception of a few, the nursing staff was rude and virtually non existent. You are subjected to their moods and their compatibility to the nursing assistants. Your care depends on their desire. The atmosphere is you should not bother them.

I could see the nursing station from my hospital bed, they were busy on their phones or joking with each other. Multiple occasions, the nursing station was empty. My roommate would turn off her machine alarms because the staff did not respond to them. Multiple occasions we would ask for fresh water that never came. One day , I got up out of my bed, went down the hall and got my own water. On my journey, I passed the nurse's station , there were several nurses there, no one said a thing to me as I left the area. I am not sure if they were even aware that a patient was leaving.

Due to cardiac situation, I was to have an echocardiogram. I waited for over a day and half for this procedure, it wasn't until we threatened to go to the hospital admin that it was finally performed. The technician was not a happy camper when he came to my room to do the test.

As a result of the echocardiogram, an angiogram was scheduled. Again I had to wait another day and a half for this test. I was NPO the day I was to have the procedure, around noon we found out that the test would not be done until late the following day. The nurse said she would see to it that I got something to eat. She did not, so I had my husband bring me a sandwich from Subway. The day of the angiogram, the cardiologist directed the nurse to administer pain medication to me before I was brought down for the procedure. She did not do it.

I don't know if it was because I was not given the pain medication or what the reason, but I have never ever been in so much pain during a procedure! Imagine if you will, a hot ice pick going thru your arteries. That is what it felt like. Child birth was less painful that the angiogram. As I was crying due to the pain, the cardiologist told the nurse/technician to give me a pain medication, on her way to give the medication, I heard her say, oops I have to go draw that again!

When the procedure was finally over, the cardiologist left the room. The technicians proceeded to bring the procedure to a close. During which they were arguing over who would get tomorrow off.

At one point, they all left me completely alone in the room. Nothing was said to me, they just left. In fact, they barely talked to me at all. I thought maybe they forgot that I was there. I was made to feel like I was in the way of them being able to complete their day and go home. (I think I may have been the last of the day.) They finally came back to the room and proceeded to clean and dust mop the floor. Like I really wanted to have dust flying around me while I was trying to recuperate from the torturous procedure I had just gone thru. I was finally wheeled back to my room.

The cardiologist said I could go home that day, but apparently that decision is up to the hospitalist. I had to endure one more night in that hospital.

I was ready to go the following morning, but it was nearing 11:00 am the hospitalist had not arrived. I asked the nurse to find out where he was. She said she would page him. At 11:45 , I was dressed and ready to go. I wanted out of there so bad! Finally around 12:20 pm a doctor I had never seen before came, looked at me and told me I don't look like I belong in a hospital. I said I don't any more, so please let me go home.

I left that horrid place around 12:30 pm. I will never ever let any family members go to that place again. In the event of an emergency, if at all possible, keep on driving to the...

I’m writing this in tears now because I failed to review prior to bringing my husband here on 12.21.24. The only solace I have is that it was an emergency and wouldn’t have considered looking up ratings. The list of wrong’s are many, so please read it thoroughly. At registration, I told the intake staff that we have on file with the AZ State AG’s Office, my husbands Living will, medical & mental POA’s and shared he has Alzheimer’s disease and I would need to sign for him. She refused to give me the forms to review and sign on his behalf. She kept repeating that there are no forms on file at this hospital. I explained to her that they’re in the registry with the Arizona Attorney General‘s office, she made no effort to access that registry and said if he was to be seen here he was going to have to sign them because he was conscious and alert. I do want to include that the two staff in Triage were amazing, kind, and courteous. Once he was moved back to a bay, he was assigned a nurse by the name of Tyler, who seemed to be more concerned with chatting it up with another patient, Even apologizing to that patient for being neglectful to him and promised a beer once he’s out of the hospital. Tyler did offer some morphine and anti-nausea medication, but did explain he was giving a very small dose and he would be back in 20 minutes to check my husband‘s pain level and if it had not been reduced enough, he will give him more pain medication. After a 45 minute wait I went out in the halls, looking for him and told him that my husband‘s pain was still quite high. Tyler did inform me that he had 20 patients and that he would be in as soon as he could. After an additional 26 minutes, he came in with more medication. Tyler appeared to be agitated that I brought up the fact that after such a long space of time I had to come looking for him. After testing was completed, it was learned that my husband had an inflamed gallbladder, and I was told he would be moved to a room on the surgical ward because he was scheduled to have surgery the following day. Because, I was told on intake that there was no paperwork on file, I did bring it to the nurse assigned to him. Her name was Mia or Maya who was professional, caring and I couldn’t be more satisfied with her level of care and communication💜 his CNA Lucy was sharp in her skills, even reminding me a time or two that while I gave him a shower that she needed to follow protocol. I appreciated that, the more I spoke to her, I shared with her she chose the right career path. Lucy parents would be so proud to see her in action💜 Even though, paperwork is now in file, the surgeon Dr. Goodman had my husband sign everything, while I went home.to shower. He was angry when I asked why he had my husband sign, his reply was that he understood everything that was being said to him. Clearly my spouse did not, because my stepson called me and said the surgeon just left and he is having the surgery tonight at 6:00 p.m., I asked to speak with his dad and when I asked him about the surgery, my husband said nothing was said about having any surgery. The nurses who were going to be present in the OR, had me sign next to my husband’s name after I reminded them of his Alzheimer’s disease. . I signed the first form without question, but realized that I shouldn’t have done that. So on the next form I did write “After the Fact” by my signature. The list of medications I brought with us to the ER, not only identifies the medications, but why they are prescribed. Two of them listed say for (MEMORY LOSS) Save yourselves the trouble and additional stress, already in place over concern of your ill loved ones, by NOT USING THIS HOSPITAL!!!!!! SORRY for any typos, but using the auto microphone, because my hands are too shaky to type. My husband is in surgery as I’m writing this! One last thing I should add, my neighbor is a nurse who used to work here. After learning what hospital I brought him to, she suggested I take him out and go to a...

If your loved one is having neurological issues, I absolutely WOULD NOT recommend Banner Boswell “Medical Center” as they call it….it is an actual hospital in Sun City, AZ. Unfortunately, that hospital, is closest to where my relative lives. Twice, in the last 3 months, he had to be taken via ambulance to that hospital. The first time there was a huge amount of tests over 5-6 days before a brain tumor was found. He was transferred to St Joseph’s for surgery to remove the tumor. About 6 weeks later, we ended up having to call paramedics again as he started showing the same signs as before with confusion and instability. Once back at Boswell (closest hospital that ambulance can take him to), his history was explained to each and every person that touched him in the ER and each staff member as he transferred from ER (after 11 hours) to floor in Banner Hospital. Once admitted, a gamut of tests were run over a 5 day span and things continued to get worse with his mental status, as well as his steadiness and instability. The hospital staff never even returned our calls after multiple requests on phone and in person requesting updates, even from his POA! They continued to update and communicate with “the patient”, who was clearly not all there mentally! I asked for his nurse to give me an update and when she came into the room, she was rude, said she knows nothing about him because he’s supposed to be discharged today. She said she would have someone call me. When the “case manager” called I explained all again and was told “he walked 253 feet with a walker and was “fine and had no issues” 2 days ago when the “Director” of PT assessed him. Discharge I thought?! How could this be possible?! Nothing has changed since admission! There are no answers and you want to discharge him home?!!!! I asked them to prove it to me! Lo and behold, the director of PT arrived and he walked, unsteadily, approximately 40 feet with the assist of a front wheeled walker and had to rest because he was out of breath (he only has 1 lung, due to previous lung cancer in which his right lung was removed). When I mentioned him needing rest to the director of PT, and the reason why, he had no idea about him having only 1 lung. I’m sorry, but I have to say point-blank, don’t they review these charts before they see the patients?! Regardless, my family member, maybe walked another 150 feet with much unsteadiness, clearly fumbling. Once back in the patient’s room, I was told he did “fine”. I continued to object to him being discharged because clearly “their” definition of “fine” was completely different than mine and requested a face to face with the doctor. I was told multiple times that this may not happen today as they don’t really know what the doctors schedule is, but that they would try. I told them I’d be happy to speak to a patient advocate, a case manager, or anybody else that I could talk to, but I do NOT feel like he should be discharged! He is unsteady, unsafe and clearly in and out of cognitive state. Within the hour, not only did the doctor come in, but he had 4 other staff members with him, including the nurse. I explained again about the brain tumor that had been removed and that we feel that we are seeing the same issues as before and believe that his cerebral spinal fluid is building back up again and that a shunt will likely need to be put in. The doctor actually said “if you really think it’s neurological, then we should just discharge him and you can take him to St Joseph’s, but there is nothing further we can do here for him” It was like banging my headed against a brick wall, nobody would listen and they certainly didn’t care about my concerns. He was discharged the following morning from Boswell and I drove him to St Joseph’s ER. It was determined that the fluid was building again in his head and shunt would need to be put in. I will NEVER go back to Boswell Banner! ...