Pin Curlz Parlor — Local services in Surprise

I called a few weeks ahead of when I wanted service and asked if they could do a 1920s / flapper-style faux bob on long 1A hair. They said, "Of course!" I got there and the stylist (Christina) asked for my inspo photos. She was fine with them and started curling my hair. When she was almost done curling, she stopped a coworker and said, "Have you ever done a faux-bob?" Coworker: "No, but I get the concept." Christina: "Same, but I wanted to see if you had any tips." Coworker: "Sorry, no." Christina then struggled to do a faux bob. She even asked me if I had had it done before and how it was done. I hadn't, but I suggested she try using a hair donut and cutting one end to have an open cylinder to stuff hair in and then roll it under. She liked that idea but the salon didn't have any. So she tried to improve on what she'd done. It was bad. She also kept telling me it wasn't going to look like the picture because my hair wasn't holding a curl. That's fine, but the end result was SO bad that it was barely holding by the end of 1 hour and 20 (she previously told me she could do it in an hour). She asked me if it felt like it needed more securing anywhere, and I pointed 4 obvious spots. She secured things a little more, and it was still sloppy and loose, but I didn't want to get charged even more, and her next appointment had already been waiting 20 minutes. So I said it was fine and paid (with a 20% tip). A couple things: Two hours later and with minimal movement, it was barely holding together. It was getting looser. I showed up to my bridal shower early to help set up, and my SIL, future SIL, and future MIL all looked at my hair and were like, "uuuh.... How much did you pay for that? Do you want to keep it?" It looked awful & messy. I knew it wouldn't hold all night; they all did too, and none of us are high-maintenance or picky. My SIL took the entire thing out and did a different kind of faux bob using a fancy head band in 30 minutes. My SIL’s work looked EXCELLENT and held up the whole night perfectly.

So here are my questions to this salon: Why in the world would Pin Curlz - a place that specializes in vintage styles - not know how to do a faux bob? If you don't know how to do one, why would you tell a customer you can do it? If you don't know how but told a customer you can do it, why wouldn't you LOOK UP HOW AND PRACTICE IT ON SOMEONE OR AT LEAST A WIG before hand? You knew ahead of time and were reminded day-of that this was for my own bridal shower and still didn't care enough to make sure my hair looked good? Just "wing it" and hope for the best?? You saw that my hair wasn't curling and didn't, I don't know, try a different heat setting or technique?? I've had my hair done professionally plenty of times and have NEVER had a stylist fail to be able to get it to hold a curl. I know my hair doesn't hold a curl easily. That's why I don't try to do it myself -- I ask the pros, and they have always (with you as the exception) been able to make it work. Why doesn't a professional hair salon have hair donuts? They are an essential tool for many structural styles. Why did I have to suggest the hair donut/netting idea? You were noticing that your initial idea / technique wasn't working and basically asking me what to do, and I, the customer, had to give you ideas on what to do?? I don't know how to do a faux bob; that's why I came to you, the pro! When I told you about the donut / netting, you were like, "Oh, that's a good idea." So you hadn't even heard of that technique before? Meaning you only looked up one way to do a faux bob and just hoped that would work out fine? You literally had to rewatch videos on the technique WHILE I WAS IN YOUR CHAIR. That's how unprepared you were. The level of unprofessionalism blew me away. I remained polite but was so so disappointed in your service and skills. Never coming here again and will recommend people stay...

First off let me just say everyone there was incredibly friendly. It was a very inviting and fun atmosphere which is great. My issue, however, stems from the service itself. I went in with a cut and color in mind (pictures included). I was told the color itself I picked out the stylist Ari wouldn't have time to do as shed need to lighten it first. No big deal, I had a backup. A much darker but more achievable color. Unfortunately, the color I received was nowhere even close to what I wanted. I wanted a more dark purple ish color and instead I left with brown that looked red in the light. Not a hint of purple in sight. Not to mention knowing how finicky red color is, the color washed out every wash for 2 months (yes I used cool water to avoid this issue). That was my first upset. Then the cut...I wanted shoulder length, layers and heavy side swept bangs. The stylist herself struggled even starting the bangs and another stylist stepped in twice to help. However even between them both I ended up with whispy, sparse, uneven, unruly horrific bangs. Some of which was only half as long as my forehead. I was so upset with the outcome especially with having 2 stylists involved in such a simple cut. And to add insult to injury when I left my entire forehead and both ears were COVERED in dark hair dye with a little on my cheek and my face was still covered in hair from the bangs she butchered. She didn't even try to clean it off or not get it everywhere in the first place. All in all very disappointed. I appreciate the atmosphere and good prices but I won't...

I have been living in surprise for about 15 years and most of that, i have always noticed this hair salon, it wasn’t until recently where my mom went it for a hair cut a few months prior and absolutely loved the people there so i considered getting my hair professionally done for the first time ever there as well and i am so happy i did. as someone who has colored hair previously but done it myself, i wasn’t scared of the outcome but I was nervous coming to an actual hair salon but allllllll the hair stylists there was so kind, like truly kind. I was initially suppose to be with Meg in which I was so excited to do so since she was so kind during our consultation but we had to change some plans up so i went with Chandee and Christina who both were absolutely amazing - My appointment had to be broken up and as they kept apologizing, I honestly did mind because i got be with multiple hair stylist and truly see how lovely they all are. Then my second appointment with Ari where she did my color, she is literal god send, the time she took with my hair, how she was explaining what she was doing and why, and the outcome my hair, i absolutely fell in love with it and how she did it that i would love to back again and see her - and even the other hair stylist there was so kind, mickey and emily, they kept complimenting my hair and all and was absolutely so kind and just hearing them how they spoke to their customers, you can just tell they all truly care for them. I wish i would’ve came to this hair salon sooner cause the environment is...