E-Z Rentals Home Furnishings — Local services in Sweetwater

If I had a choice for 0 stars I would have gave them that. So I put a 1 star. My husband and I needed a washer and dryer and a friend of ours told us about ez rentals in sweetwater. I went into the store picked a set out and got started on the paperwork. Once the paperwork was done I noticed where the manager Jason the guy I dealt with had on my paperwork a different name on there. I brought it up with him and he said he would change it to the correct name. 1 week later I'm receiving a phone call from EZ Rentals for a payment. Confused I answered and asked him why he was calling of for. He had us paying weekly instead of monthly. So of course when I said something to Jason and he got smart and told me I didn't make enough payment even though I did. So I of course I told him to fix it and change it to the right information. Not only did jason call back while I was at work 2 weeks later but my phone ended up dying on me so we got disconnected. When I got home to charge it, before I got the chance to call back, he had already called back and left an extremely rude voicemail without even verifying what actually happened I will be finding a washer and dryer else where and returning the ones I have now. I will no longer be dealing with EZ Rentals and I will not be referring anyone...

Liars no way to contact a customer service we had to put our furniture together ourselves it was all packed from factory only to open an find Rips in the cushion. After over 3 months we get no replies no help and a coush that's useless we are paying for. We can't even get a call back unless it's to pay them. Never use this company they have no management or customer skills and it's sad they don't care. Never use them it's not the first problem due to lack of management so no wonder the stores are closing. And there's full warranties so why wait this long for help when I ordered furniture they get it to you quickly so how can they not fix a warranties issue in a timely manner. Cons is all they are who pass the reasons around to blaim everyone. I called Ashley no repair tickets were sent until I called breach of contract an asked for all my paperwork so my lawyer could step in as I see he will have to. Go across the street N use any other...

If I could give 0 stars I would. One of the managers, James, looked up my personal facebook page & sent me a message accusing me of theft/not paying & said he was giving my information to their lawyers. I have NEVER set foot in EZ rentals (bless yall that have to do business there) and definitely am not behind on payments. His message was rude and aggressive. When I called to see what was going on, and if someone was possibly impersonating me, I did not even get an apology. He said it must have been mistaken identity. That my name was similar to a customer & my picture looked similar so he thought my fb name was fake or a nickname…. Mistaken identity??? NO. Seems like racial profiling & a PERSONAL...