Sweetwater Flower Shop — Local services in Sweetwater

Ordered flowers on Thursday to be delivered on Saturday for my Mother for Mother’s Day. They weren’t delivered. They’re closed on Sunday but we emailed to check why they weren’t delivered. We didn’t call yesterday(Monday) but called to check the status today. The first excuse was “well our delivery guy has been sick but let me check.” Then- I was told that they didn’t have the flowers that we ordered but I checked the box that said they could substitute flowers if needed. I was also told she left voicemails and/or emails . We didn’t receive EITHER. Terrible customer service. All I received was excuses instead of “how can I make this better?” Or “Can we deliver something today or tomorrow for her?”

This was for our MOM! We counted on and paid this small business to keep its word and do what they promise to do and they didnt even come close.

I typically don’t do reviews but the lack of heart in this place made me feel like a...

I live in a different state so I wanted to find a local shop to send my mom Mother's Day flowers. Sweetwater Flower Shop has so many wonderful reviews I knew I was in good hands. I had an issue with not receiving a confirmation online so I called to confirm and I got great customer service and a text message when they received the order. I also received a call to confirm since no one was home to leave the flowers in the garage. Such wonderful service. I'll be using them again cause I know they go above and beyond for their customers. My mom said she loved the flowers and it was a...

We ordered flowers for mother's day and they weren't delivered on Sunday or Monday. I tried calling them about every hour or so for 2 days trying to reach someone and nobody will ever answer. I also emailed them asking for someone to call me and haven't heard from anyone.

Therefore, I have no way of understanding why the flowers weren't delivered or to get a refund. Not sure how they can operate this way with no way to contact them and not delivering my order. Will report them to the better business...