U.S. Bank Branch — Local services in Sycamore Township

US Bank has been named as the 2017 World's Most Ethical Company, so always helpful to know you are in a branch of an organization that cares about the customer. Been banking here for the last five years. Very professional staff, no lines, what else can one ask for from a bank? Still, most banks are like that. But wait ... they reimbursed me for a fee that I was paying to connect my Quickbooks account to their online banking, without me asking. They noticed I did not use that for a while, and simply reimbursed me. A service delighter ... never heard of a bank doing that. That is...

There were 2 staff members with absolutely no customers in the bank. My wife and I walked in to open checking accounts with 35 mins left for closing time. We were sent back saying we need to book prior appointments to open a checking accounts. Also we were told the appointments could be booked online. We could clearly see lack of any interest in helping...

I recall when US Bank offered banking services, like allowing someone to open a checking/savings account by simply waiting in line and not making an appointment 2 weeks later (there were 2 people working and nobody waiting in line). They also used to regularly have notaries on staff. This branch might as well be a...