ABC Warehouse — Local services in Sylvania

If 0 star was a rating.. that’s definitely what I would give. I would’ve wrote a review sooner but I was giving ABC a chance to make their wrongs right. I recently leased a vehicle and just wanted to enhance my audio system as far as my volume. 3 weeks prior to me bringing my car in, I spoke to Rodney Williams whom I’ve known and worked with for years and I expressed to him EXACTLY what I wanted. He suggested I should changed out my door speaker and add an amplifier. I’m not the most knowledgeable about car audio so I put my trust in his word and that’s what I decided to go with. When I finally brought my car to get serviced Rodney then walked me to the customer service desk and spoke with a guy named Mike who said John who installs the audio was about to leave and made it clear he didn’t think the other guy who installs audio was good for the job I desired. Then all of a sudden the original job Rodney suggested was shot down and John recommended I get tweeters instead because tweeters would be what I actually was looking for and would give me that volume increase I desired. I asked John to step out to actually hear my music before installing anything because even though I’m not the most knowledgeable about audio I didn’t really think tweeters would increase the volume but John rest assured tweeters would do just like that even stated he knew for sure because he also has the same vehicle as me just an older model. He told me where the tweeters would be installed but never mentioned once that he would DRILL holes into my 70k leased vehicle. Leased or not, drilling holes into someones car is unacceptable and ignorant. At the very least the customer should be asked is that okay or they should state that’s the way they install music so one can accept or decline. I spoke to car stereo one and tas and both stated that was a unprofessional rushed way of doing the job and they simply could’ve replaced the factory speakers instead of damaging my vehicle. I honestly feel like it was a rushed job and a quick way to make a sale because John was about to leave and maybe him and Rodney needed the quick commission. However when I noticed they drilled holes in my vehicle I was told they could fix the holes by filling them and then another lie was that they could melt the plastic in some way. All lies. I then went into the store and spoke to John personally and was told I should’ve know that drilling holes was part of the install and I could either deal with it or they would refund me my money for the tweeters and install but they would not replace my pillars that they drilled holes in because I should’ve assumed drilling holes was apart of the job. This is all recorded and documented as well. I then accepted my refund and had them remove the tweeters that DID NOT enhance the volume. I was also told afterward tweeters aren’t for enhancing volume.. they’re just to make the sound clearer and Rodney even stated himself he was sorry and he knew exactly what I wanted and suggested I spend more money even though he lied to me just as well as John. Really bold. I then reached out to corporate and the hart line with little too no help. Basically I’m being told I have to take it on the chin because it’s my word against theirs but when I suggested they could look at the footage from 8/30/23 when I was in the store, that suggestion was ignored and you could hear crickets. ABC WAREHOUSE as a whole is a joke and they’re only out to make a quick buck by any means necessary. They ruined my car and really don’t think they should take accountability for it. Avoid this place for AUDIO for sure but just as a whole. Very dishonest and unprofessional. The photos are below of the holes and I may possibly have to pay for new pillars at the end of my lease and ABC thinks that’s on me because they thought it was smart to drill holes. Currently still waiting on the regional manager to call me. It’s going on 2 weeks now. DON’T DO BUSINESS WITH ABC...

My latest purchase from ABC Warehouse has been troublesome at best… my wanted manual reclining sofa in a cloth material and I just found one at ABC in Sylvania Ohio. I sent her photos and we agreed it was what we were wanting so I made the purchased and ordered one, May 5th 2024. Sofa came in promptly and we went to pick it up, as they would not deliver since we were a good 50 some miles away. All was good until about 6 weeks in we noticed an area of one recliner material was creating little balls one it… wife said it was pilling. It got worse so I eventually called customer service and asked what could be done. They were going to dispatch Jake’s Furniture Repair to investigate, and it took a couple of phone calls to get an appointment. The Monday came and he was a no show. I contacted Jake’s FR the next day and received a call back that the driver was in an accident and that he was sending someone from Kentucky this Saturday. Well, on Saturday the appointment time past so I called and I was told he did not have the equipment with him for my leather couch. I informed him that my couch was not leather, and the material was pilling, and he requested pictures sent to him on his cell. His response was he would be in touch. Days later I received a call from Aref Kahal, General manager from the Sylvania location. He offered me a 1 time buy back towards another sofa at the store. Deeply involve in a time sensitive project at my house it was a few days later that I went to the store and inquired of this offer. Wife did not want to chance the same manufacture so we were left with mostly electric reclining sofas. I sent photos to the wife, and when we agreed on the one to buy up to, were placed an order for not only a couch but a matching love seat as a discount was offered on not only the love seat but the protection plan as well if purchase was made at the same time. Remember ABC WH would not deliver since we were so far away. So, on October 25th, I made the exchange at the Sylvania store and brought home 2 huge boxes, one with a sofa and the other the love seat. The boxes had been opened before we picked up the items, as they were treated with a leather protectant and repackages. They were taped up but to move the items into the house we had to remove the sofa and love seat from the boxes as they were much heavier due to electric motors and leather material. After a couple of hours we assembled the sofa and love seat to find 1 motor was not responding, and upon placing a call over the weekend, I was told to contact Customer service and it would be taken care of. I called on Monday (10-28) and was told they would send Jake’s FR out, and after telling CS agent of my difficulties with this company before, she responded with call him direct if he doesn’t call me by Tuesday. Well, I waited a couple days, and called and left message with Jake’s. He returned with a text message stating he was off because of his daughter’s birthday, but text me back with info and he’d call me Friday (11-1). Well by 4:30 PM Friday, I called ABC’s Customer Service and told them I haven’t received a response, Beth asks me to call her back on Monday (11-4) if I haven’t received a call from Jake’s FR by noon Monday. Now we discovered another issue with the reclining mechanism on the sofa. It seems that during the movement of reclining it must rub as you can feel it does not move smoothly. I just don’t know how much more I can take as this has caused us so much time, gas and inconvenience especially me be a senior citizen. Assembly of this furniture, loading and unloading is just too much. Well it took 7 months to get sastisfied with my purchase, and I believe it would not have been p[ossible woith WTOL's Call For Action group. It seems the headquarters in Detroit area has a VERY POOR customer service people who fail to contact the manager at this location. Never the less, I WILL NEVER BUY ANYTHING AGAIN FROM...

I GOT FALSE INFORMATION. I have purchased from ABC for decades and I will never again. I understand product delays so I wasn’t hugely surprised it took 4 months to get my kitchen appliances, although I was told 2 months. And I was familiar with the frustrating experience that they don’t schedule a delivery window. Instead, you have to leave an entire day open. They say it’s a 4 hour window, not true. It’s a whole day and then they call about 40-60 minutes ahead of time. I was surprised I had to pay the credit card bill for financing when I didn’t have the product. So 4 payments and no appliances. But okay. But the really upsetting thing, I took a whole day off work to get my stuff only to receive an automated email morning of that my delivery was damaged so being canceled. Then no one called me to reschedule. I randomly received another email a week later. I called multiple times trying to figure out what was going on and the salesman was not the kindest. “I told _ to call you but of course he never does.” If you supposedly know your staff isn’t going to call then why are you assigning it to them. It feels like no accountability. I had to take three days off work to finally get everything. The icing on the cake, I was told I would get a $900 rebate for my over $10,000 purchase. It was actually $400. $500 is a big difference. The salesman talks fast, spits out numbers left and right, and then your totally confused. And when you ask questions, it’s more of the same but this time with a “why aren’t you getting it” tone. Because I’ve bought from them for so long I just went along with whatever. After hours in the showroom I just didn’t care anymore. I bought a complete kitchen plus a refrigerator. I should have went to Home Depot. Look where blind loyalty got me. So very...