Sylvania YMCA/JCC — Local services in Sylvania

Do not support!! On January 14, I went into the facility for the very first time. A family member of ours made us a membership since we were new to the area and paid it for six months. We never used the membership or even picked up our cards. I went in that day to address a past due bill that we had because our family member stopped paying on it and we wanted to get it canceled. When I walked in, I asked for a manager or a supervisor because I knew the front desk lady could not address my issue. Instead, the front desk lady had to keep going back-and-forth communicating my issue to the supervisor because she decided she was not going to leave her office and come speak to me. I was very patient and actually surprised that they were willing to waive our past due balance and close our account with really no trouble at all. The Lady at the front desk make it very clear to me that they normally do not do this, And are not able to even close an account unless it’s current. And she told me that the supervisor said she would only waive our past due balance of $85.12 because we never picked up our cards. So they were paid for six months of services that were never utilized even one time. I thought it was a wonderful experience. I asked for a receipt to show that the account was closed and current and she said that the supervisor had it on her list of things to do for the day, but gave me her business card if I had any trouble.

Fast-forward almost 3 months later, We receive a letter in the mail that our account is now closed and that we have a past due balance of $85.12 and that if we do not pay it within the next 30 days it’s going to collections. Completely confused as to why I call and Ask for a supervisor and she tells me that the front desk lady told me that they would close my account, but I still had to pay the bill.. If that was just communicated to me I would’ve paid it that day because that’s why I went in person because I don’t feel comfortable giving my credit card information over the phone. Instead, the supervisor advises me that I’m a liar, no one would ever tell me that they would wipe away my past due balance. So I asked to speak to the director who did not answer my phone call and who has not called me back.

DO NOT SUPPORT THIS PLACE! POORLY MANAGED, And to think it’s OK to jeopardize someone’s perfect credit over an $85 bill is ridiculous!! This could have been resolved, almost 3 months ago had the supervisor came out to the front lobby and did her job! And the note yes, we paid the past due balance and it...

The staff who work here are good. However, MANAGEMENT PROVIDES A POOR FACILITY AND SERVICES OVERALL!! We took family membership in Jan 2019 with $80 per month fee. First of all, they only provide limited equipment in this location. And I typically went in the early mornings around 5:00-5:30 am during Jan-Feb 2019 time frame, and have found several of the tread mills in this location not working at all. I have come across this issue many times during my visits in this time period I am talking about. The management did not to fix it. We had to give up and handed over the entry keys and stopped using YMCA services. And when we requested to cancel our membership, they have created a big issues out of it. Well, first they have limited equipment, and then if any equipment is not working, they do not fix it. We did not find a way out. For the monthly fee they charge $80, it is not worth. Places like, Planet Fitness, provides a much better facility and services (plenty of newer equipment, clean facility, low fee $10, no contract). Planet Fitness is much better option in comparison to YMCA in this location. BE VERY CAREFUL WHEN YOU GET INTO MEMBERSHIP CONTRACT...

I have never even been to a YMCA and I attempted to cancel my account and they do not listen. They keep charging you and then are so so rude. Not only will they keep charging your account after countless attempts to cancel a membership they threaten you with collections for the amounts they never should have been charging in the first place! I woke up today to find another charge trying to come out of my bank account despite my stop payment requests- which means they are trying to get around them. Do I have to go into witness protection to hide from the extortionists at the YMCA? Again , i have never even been into a YMCA because Of Covid. This is ridiculous and I would never ever recommend ever giving them your bank account...