United States Postal Service — Local services in Sylvania

I had two packages that had to out overnight express. I hate lines so I used the automated machine, which I use all the time, and it did not print my label after standing there & going through all the screens. Thank goodness it printed my receipt. So then I had to go stand in line after all and tell an employee that the machine didn't print. Well that employee was super nice & helpful, instead of just refunding me he came around & out, played with the machine & got my label to print. He was extremely helpful about getting the right box for my package and getting the correct info & putting the label in the right spot for me. I have never in my life had such a helpful & kind US Postal Service worker. He went above and beyond being kind, patient & helpful! Thank you Kevin for being so nice to a flustered person who was in a hurry! You're...

They continuously inserted mail into a PO box that had a forwarding address that had been properly and officially established. This resulted in bills being paid late. Postmaster was ambivalent.

They billed us for that same PO box referenced above and placed the invoice INSIDE the PO box which had a forwarding address on it. Result? You got it - LATE PAYMENT with penalty they refused to waive.

Carrier picked up the wrong stack of envelopes all of which had no postage on them as they had not yet been filled. Did not ask. Did not look. He just took them. Next: we will see them back with POSTAGE DUE and I am sure it will be our fault.

Smiles are always hard to come by within this facility.

Attitudes and culture always start from the top....

I had ordered a part which was being delivered through the USPS, the part left California on November 2nd with an expected delivery date of November 9th. The package arrived at the Sylvania post office which is less than a quarter mile from my house on November 9th so I'm thinking I would be receiving my package on time, well I was wrong. Someone in there infinite wisdom shipped it to Detroit Michigan and from there it went to Pontiac Michigan so as of November 12th I still don't have my package! Can someone please explain to me your procedure for shipping packages? I don't understand how a package can be at it's destination one day then in another state being bounced around to various cities...