Verizon — Local services in Sylvania

Wish I remembered the guy who helped me, honestly I wouldn't be surprised if he didn't even tell me his name. Won't bother describing him but honestly he simply was "there". Didn't really help me with anything. Told him I wanted a new phone and just stood there without saying anything. Ended up just going with a newer model since I was already leaning towards it and he just was standing there saying nothing else.

But I wonder why I even have to go inside a store. They do nothing. Before? I could trade in my phone. Now I have to ship it to them within 30 days. Putting on the screen protector, they can't do that for me either anymore. Transferring data over to new phone? Once again nope, but hey you know what. Luckily this was simple for me, However, in the end, why am I even entering the store? They couldn't really help. And the worker? Again he just stood there, came over since I was the next customer and that was it. Maybe he thought I was set on a phone? Idk, my wife was there and even said the same thing that he wasn't that great (I thought I was just over thinking...

I had trouble with an employee trying to set up my phone. He seemed as though he did not know much about the process. He continued to ask other employees for help. He didn't know how to open my account without continually asking for help or starting over. I was to the point that I almost left in the middle of the process .It took way to long to to get the phone. Hopefully it was his first day. The other employees saw my frustration and tried to help but they were busy with other customers. I don't see him being in the store by himself. His name was Michael. My rating does not represent the other employees or the store , they have...

I will argue that you will not find a person more customer service driven than Josh Poore. I have been a customer of his for the better part of 10 years now and I will never buy a phone or take my Verizon questions anywhere else. His knowledge of product and willingness to explain and educate are impossible to match. He truly does care about his customers and puts them first EVERY TIME. He is trustworthy, knowledgeable, and truly makes every experience personalized and professional. I can say unequivocally that I am a customer of his FOR LIFE. You will not be disappointed in him or GoWireless for whatever needs...