DICK'S Sporting Goods — Local services in Tacoma

Straight to the point, I went to the Dicks store in Puyallup ( WHICH IS MUCH MORE PROFESSIONAL, AGAIN MUCH MORE PROFESSIONAL THAN THIS STORE 'S LOCATION ) who called the Dicks store located in Tacoma Mall to hold two shoes for me. I went to the Dick Store located in Tacoma Mall to try on those shoes and there was one store associate whose name is Kyley ( pronunciation is the same as the name Kylie ).

Kyley provided me very horrible and extremely unfair customer service. Kyley behaved very unprofessional and unfair towards me. Me and two couples were standing in the checkout line, Kyley came from behind and said ( with an extremely negative & bad attitude/ tone ) "Girlll". Both me and the couples looked at each other and thought Kyley was saying that to one of us. Then Kyley left and brought the two shoes that were on hold for me. Kyley started to look around at the checkout lane and was looking for the customer who the two shoes were kept on hold for. I nicely told Kyley "those are for me" and Kyley responded to me with a very bad negative bratty attitude/ tone "I know" and then rolled her eyes.

The couple who was standing right next to me, were also shocked and surprised with how Kyley was providing unprofessional and bad customer service to me. Then when we got to the check out register, Kyley CARELESSLY TOSSED again TOSSED the two shoe bags on to the register countertop but Kyley DIDN'T place the two shoe boxes gently & professionally on the register countertop. How unfair, rude & unprofessional. Then that wasn't enough for Kyley, she continued with the audacity to unfairly treat me and continued to be unprofessional towards me. Kyley rolled her eyes at me afterwards and then when I said I want to try them on , she questioned & repeated what I said with a more negative & bad attitude/ tone. Kyley responded to me like this "You want to try them on ?" with a smirk.

Kyley's way of providing customer service to me was very discriminative. While I was leaving the checkout lane to try on those 2 shoes , the couple laughed & smiled with me on how Kyley was treating me unprofessionally. The couple literally told me "good luck" after they were shocked and just as surprised as I was with seeing how unprofessionally and unfairly Kyley was treating me/ behaving towards me.

When I first encountered Melyssa I said "Hi" to her nicely and she gave me an irritated/ annoyed/ exhausted and stressed out look ( facial expression ) while she responded back to me with "Hi". While I was trying on those two shoes, I asked a store associate for a Manger to tell them two complaints. They send Melyssa over to me. I told Melyssa the issue and Melyssa said that they will let their store manager know about Kyley's way of providing customer service to me and then Melyssa said " I am very sorry that this happened with you and I am very sorry about the way Kyley provided you customer service. The way Kyley provided you customer service was very unacceptable and I will let the store manager know about this".After this second encounter with Melyssa, I think she is a slightly decent store associate ( but at least is way more professional than Kyley though ).

After Melyssa checked me out, Melyssa with empathy said to me" Again I am really sorry that Kyley treated you this way and how Kyley behaved towards you today, Kyley behaving that way is not allowed in this company at all. I will make sure that I talk to her about this and let her know that she needs to behave professionally towards customer's who are shopping at Dicks". After this, Kyley ( who was secretly listening to Melyssa apologize to me for Kyley's unprofessional, actions/ behaviors ) Kyley avoided to make eye...

Dear Dick’s Sporting Goods,

I have been a customer at Dick’s for over a decade, drawn by your quality products and customer care. I regularly shop at your stores—two to three times a month—for myself, my family, and friends. However, my recent visit was deeply upsetting and completely unlike any experience I’ve had before.

On 07/19/2025, I visited the store with my wife and children, including our one-month-old baby, as we were preparing for an upcoming international trip. While my wife was trying on several clothing items, we were suddenly approached by a person in a security uniform after exiting the fitting room. He accused us of dropping a tag from an item of clothing. We calmly told him we had not done so, but he insisted, saying “It’s you guys,” and aggressively began pulling clothes from our hands and even from our baby’s stroller—without warning or any concern for our infant’s safety.

We explained that the stroller only contained one pair of pants and a pair of shoes we had brought in for an exchange, yet he continued to search through it. This was done without our consent, in full view of other customers, making us feel humiliated, harassed, and treated like criminals. Throughout the rest of our time in the store, he continued to follow and stare at us, escalating our discomfort.

When I spoke with a sales associate about the situation, she dismissed our concern by saying he was “just checking for suspicious activity.” We asked for a manager, who came and apologized, explaining that the security guard works for a third-party company called Evergreen and is not under their direct supervision.

This raises serious concerns. If Dick’s cannot manage the conduct of security personnel in its own stores, why are they allowed to interact with and interrogate loyal customers, especially in such an aggressive and unsafe manner? Most disturbingly, this guard showed no regard for the safety of our newborn, and the entire situation left us feeling targeted and disrespected.

I would like to formally report this individual for misconduct and request: • The full name and contact information of the security company (Evergreen or otherwise) • A direct point of contact at Dick’s or the security firm to whom I can report this incident • Information on how Dick’s plans to ensure such mistreatment does not happen again

I have always considered Dick’s a reliable and family-friendly store. Unfortunately, this experience has left a lasting negative impression. I deserve a clear explanation and accountability for what happened to my family, especially given the involvement of a one-month-old baby and 4 years old baby.

Thank you for your attention to this serious matter. I look forward to a prompt and...

Back in April, I ordered a bike online for my son’s birthday. It was late on a Friday night, but as usual when I order anything online, I get an email or text from Dick’s when my order is ready for pick up. On the 19th, I received the email that the bike was ready for pick up. I would also like to add that there was a special that if I ordered online, I could pick up the bike assembled. No brainer!! I went to the store and checked in online, only to receive a call from in the store from an associate stating they were a little busy and the bike had not yet been assembled. He also said it would be ready tomorrow (Easter Sunday). I asked if he was sure they would be open, he replied yes. So the next day, I called ahead to make sure they Dick’s were open and what do you know? They’re not. Come Monday, I go back to the store for curbside pick up. I waited for a maybe a little under 10 minutes when an associate finally arrives with the bike. Per the instructions, she was supposed to load the bike in the back of the truck. She did not. I hopped out to give her a hand because she looked like she was high and also gave the look like she didn’t want to lift the bike onto the truck bed so I did her Job for her. I didn’t catch her name and at that point I didn’t care. I was just glad I finally got the bike, which was fully assembled. Fast forward to a week later, the bike doesn’t ride. The handle bar doesn’t turn without the front wheel stopping in its track. Everything is loose. I’m a single parent so I don’t have time to go back to the store for them to fix the assembly. A friend ended up taking the bike to a bike shop in UP and paid just as much as the bike costed to fix everything the associate who assembled the bike failed to do. I haven’t been ordered anything online since, and I normally with...