KAY Jewelers — Local services in Tacoma

I would give this place and company a zero if I could, I think one star is way too much praise. Anyway, I'll copy and paste my gripe that I sent them for you guys to read: in short stay away, go to Ben Bridge, J Lewis, Joseph Jewelry:

By far this company has had the worst customer service I have ever experienced in any jewelry store period. The Kay Jewelers store in the Tacoma Mall in Tacoma, WA are full of inconsistent, inconsiderate, dishonest staff. I've purchased three Movado watches over the years from them (and another Kay Jeweler store in Colorado Springs, CO) totaling over $3,000 and they have treated my expensive watches like they are cheap Timex watches from the grocery store. Where are they are inconsistent you ask? Well, I take one of my watches in to get the battery replaced and the staff member told me that the watch needed to be sent out to Movado in New Jersey because they aren't authorized to work on such things (which I understand and would agree with no matter what the time frame is) and they gave me a slip telling me it would be about four weeks or so. The watch was fixed and returned to me, no problem. Fast forward three months or so ahead when I bring back another one of my Movado timepieces and the woman (seemingly manager) starts taking it apart in the store and tells me it will be about 45 minutes or so and that I can walk around the mall to shop. I said to her, “Aren’t you supposed to send that out?" She informed me that she might have the battery on hand and that it would save me about two to three weeks (I prefer it being sent out) to get it fixed in house instead of being sent to Movado. At this point she had the watch in pieces and I had no choice. She found a battery (may have been used because I brought the watch back a month later for a dead battery) and replaced it.

This part really infuriates me. I brought back my $1,700 Movado Chronograph watch to get the battery replace for what I thought was a simple fix, ended up being the death of this watch. Again, the staff informed me that it was being sent out to Movado to be worked on and I received a work slip indicating that. Instead, I get a phone call from the guy who took my watch in saying that my watch was broken and needed much more than a battery. HOW!? All I did was wear it! Come to find out, I go to the store and the guy took it apart, trying to be dishonest and replace the battery in the store, when they're not authorized to work on these watches (I called Movado and they told me this). Then he told me it needs to go out to a specialist to get fixed and he would give me an estimate on how much it would cost. Come to find out it needs a whole new internal piece and the estimate was $500, also, he sent it to a third party....not Movado. I took my watch back and I told him I would send it to Movado myself. To this day I still have my $1,700 Chronograph in a bag in pieces...

Along with this experience and the fact that they try and up-sell my wife a new, bigger ring every time she goes in to get her ring cleaned (as if this is some kind of used car dealership), I'm done with Kay Jewelers. Your app is horrible, your customer service is horrible, your selection is horrible, and I highly regret buying anything from here and the “used car salesman” staff you have working here. We will be selling all of our Kay jewelry so we don't ever have to deal...

Where to begin? I bought an engagement ring for my fiancé (now wife) in August last year. Within the first few days of her having it, the diamond came loose. We took it in to get it resized and have the diamond tightened and to look at wedding bands in September. We ordered bands that month (a white gold band for me, and a rose gold ring for my wife) and were given November as the arrival date. In order to use our Kay bucks and take advantage of a sale that was going on, I actually bought a white gold band that was not my size and ordered the correct size to exchange.

In December, we had not yet heard from them, so we called. They had no record of me having purchased anything from them despite the fact that I was standing there with the wrong-sized ring in my hand. I had to produce a credit card statement to prove that I had bought the ring there. Once they found the prior purchase, we learned that they had never ordered my ring. My wife's ring had been ordered (and had arrived), and they said that they were about to return it because they hadn't heard back from us. Somehow between my previous visit and this one, my email in their computer system had been changed. When we arrived to pick hers up, it was the wrong size. She's a 5.5, and, rather than ordering a 6 and resizing it, they took a 7 and resized it to a 6, stating that one whole size was the maximum for resizing. They tried to convince her it would be fine until she flat out told them she wasn't accepting the ring this way and that they needed to do it correctly. My ring was re-ordered with a new arrival date of February, and my wife's ring was ordered as well.

When we went to pick them up in February, and my wife's ring was still too big. Fortunately the ring counter came in and happened to recognize our names. She recalled there being 2 orders for us, and she came out with the correct ring. The one they were giving my wife was the same one they'd previously tried to give her. When they brought mine out, it was yellowed (like white gold does after being worn... but it was the whole ring). We're also fairly sure it's not the same ring I had ordered. I know a white gold band is a white gold band, but the one that arrived that day had a peaked contour instead of an evenly rounded contour. I don't care that much other than for the fact that I don't know how the value of this ring compares to the one that I'd actually ordered. I was appreciative of the fact that they gave me the plan that allows me to have the ring resized and also re-rhodium plated without charging me. Had it not been for that, I would have rated them at one star.

The store personnel were very nice about everything (other than trying to convince my wife to accept a ring that was too big), but each visit seemed to come with a new disaster. It got to the point where we would joke about going by Kay and being able to just pop in and out in a minute since we were "just picking...

Awful jewelry experience. We went to shop for wedding bands, found two and were quoted a price. We went back later in the day to buy the rings and at the final add up of charges we’re told one of the rings is $250 dollars more. They looked at the iPad and the price said $249. They typed in the SKU and it came up $249 but when they scanned it the ring came up $499. We told the sells person there’s a difference and she immediately becomes defensive says it’s the wrong ring, wrong SKU, etc... But everything is right and their system says $249. The manager comes over and says “our sell ended Tuesday.” And we say we were in later that day. He had no idea what was going on. They said they will reach out to their district manager to learn more but when i returned the next day they said “it’s a glitch, there’s nothing we can do.” This was the absolutely most unprofessional experience I’ve ever had shopping let alone for such a significant purchase. If you want to be in good hands and trust the people you buy from DON’T GO HERE! I don’t know if they’re purposefully price gouging or if they’re trying to bait and switch but warn people not to go here. The other poor reviews lately confirm this is a mismanaged store. Take your money elsewhere. I’m debating reporting them because it was such a sketchy and I’m pretty sure illegal sells tactic. I would appreciate some sort of...