Ulta Beauty — Local services in Tacoma

I used to really enjoy coming to this location, especially with how close I live, but my experience with Grace was subpar – both the haircut itself and the aftermath.

I made the mistake of booking a last minute appointment with somebody who I had not worked with before. I showed up for my scheduled appointment, checked in, waited 20 minutes, then was informed she had called out and management missed it. Whether is not that is the case is neither here nor there to me.

My options were to reschedule or see Grace, who would be willing to squeeze me in, but for $20 more on the base price. The salon manager tried to have that charged removed for me, considering my wait. I had plans that evening and trusted the recommendation to see Grace, so I decided to wait a bit longer then have my haircut.

When I sat down in her chair, Grace asked what I wanted. I used reference photos of MYSELF and my previous haircuts, from several angles. She said my reference photos were not very good, so I asked for curtain bangs and long layers. She said no problem. That was the end of the consultation.

Hair wash was the only pleasant thing. I sat back down in her seat, she combed my hair forward, held it down with her hand and chopped straight across my forehead. I was devastated. I thought she was going to do more to make it more like what I asked for, but she started drying and styling pretty much straight away. I asked her what brush I should use to dry and she said a round brush, but instead of telling me what size, only said that mine at home was too big.

When she was done, I couldn’t bring myself to tell her I didn’t like it because I did NOT want her cutting my hair anymore after that point.

It looked like I had clip-on bangs from Amazon. Not to mention the cowlick I have at the front of my head, directly next to my middle part. Hair was already sticking up in cowlick by the time I got in the car. So I get home, wash it, attempt to restyle it, then realized just how bad it was. I called them and told them I hated it. The salon manager got me in with another person an hour after I called, who did not charge me for her time in showing me how to style it.

I had just paid $67 for a haircut from Grace, then given the recommendation to come back in FOUR WEEKS and pay another minimum of $47 to fix it. Aside from that, I was told in order to style my new (unwanted) cut, I need to buy a flat iron and multiple products that I wouldn’t need once my bangs grew out and were fixed (again 4 weeks. They wanted me to buy new tools and products to hold me over for 4 weeks). For the sake of budget and my sanity, I ended up cancelling. If I wanted to spend $115 in one month (before tip) on the haircut I had asked for to begin with, I would have gone to a private salon.

The products I received as recompense? 4 perfume samplers and a Smashbox bag, which was pretty clearly some sort of overstock of free product that came with a purchase.

I am not mentioning other staff names, as I do not want to sully their image with this poor review even though they were very kind and gracious about this situation. Unfortunately they can only act on their managers codes, so if the GM of this store felt like a refund or credit back on services wasn’t appropriate, there is nothing they can do.

Ultimately, this was a failure on the GM’s and Grace’s part. I had to learn the hard way not to book last minute appointments and will not be back...

Faith = FABULOUS | Mustache Man = Side Show

I am a client of Faith. I am a quality specialist for a local aerospace company. The work I do is challenging and demanding. When I book an appointment with Faith it is my pamper day. I am relatively new to getting my hair colored and cut, but Faith has converted me into a dedicated salon girl. I love my appointments! Faith does an amazing job on my hair (and make-up when I get it done). Not only is she talented, but patient with my questions and attentive to my needs, continuously educating me about my hair and skin, advising on different products to try, while encouraging me. I feel fabulous when she is done. I don’t think I would have the same experience with anyone else. I’m hooked!

Unfortunately, at my last appointment on Friday, 4/11/25, my experience was not normal. There was a guy with a mustache there. He was behaving rather unprofessional – being dramatic, loud and animated. Clearly he wanted everyone to focus on him. He had no self-awareness and was not customer focused. He changed the mood and atmosphere of the room and nearly bumped into me as we transitioned to and from the shampoo room. It was nearly impossible to maintain conversations with Faith too. It was not a good experience.

I asked his name at the front register as I was leaving. I can’t remember it, but it begins with an M. I do not have a lot of disposable income to spend on my appearance. I have been choosing to spend it on my appearance because of the experience, how it makes me feel, and the way Faith encourages me to invest in me. My appointment is about me, not this guy. He made it impossible for it to be about anyone but him on 4/11/25. He clearly didn’t care about the clients in chairs. He was selfish, demanding attention, and sucking positive energy out of the room. Please, pretty please, remind him of why he has a job – the clients. Remind him to pay attention to the people and conduct himself in a professional manner. I don’t go to Ulta for...

I had probably my worst experience ever with a salon at this location. I got there 10 mins before my schedule appt and the stylist right away said "I tried calling you" with the most snippy tone. I explained I was driving & don't answer my phone. She rushed my consult so she can I guess finish another client. Because she didn't pay close attention to what I was saying she started my hair completely opposite of what I explained. I proceeded to sit there for 90 mins in bleached foils while she was with someone else. I was almost in tears. When she finally came back to me, she was gonna rinse me like I was done. I asked her about the rest of my hair. Which included my base/roots (I had a lot of greys) and the rest of the coloring. She gave me complete attitude and silence. She made me super uncomfortable and again, I just wanted to cry. I was there from 11am to little after 4pm, and I left my appt without the haircut I was also scheduled for. After her lack of knowledge, willingness, and effort and mostly attitude, I didn't feel comfortable with her then cutting my hair. When I showed her the face framing layers I wanted, she said she would do the cut but couldn't do the texturing. I was perplexed with that statement. Like I said, I feel like she was giving me 0 effort or interest. I also want to add, because she had an attitude after I questioned her about my coloring, she was rough. Like I was wincing when she was pulling the foils & doing the comb. Also, when she tried to fix the coloring, she was sloppy. I had dye inside my ear, all over my forehead (she never bothered to wipe it) and when I got home I found she ruined my favorite jeans. I had dye all on the right side of my thigh. To spend $280 and leave a place wanting to cry, not getting what you asked for or a finished cut, it's not right. Again, worst experience ever in my life at a salon. Do not go to...