Mays-Munroe Inc — Local services in Tallahassee

My first purchase from Mays-Munroe Appliance was a Whirlpool refrigerator. I’m sorry this is so long, but I really wanted to enter the facts. My expectations obviously were too high as a repeat Mays-Munroe Appliance customer. I paid for a new LG washer on 6/3/2024 which was estimated arrival/delivery on 7/6/2024. A washer was delivered on 7/6/2024, but it was a ‘scratch and dent’ and not NEW. In fact, it appeared to be on the truck in-line with other appliances that were picked up from other customer locations for disposal. Maybe it was my gut feeling, but I knew when I was asked for ‘wipes’ to clean the unit, this was the unit in their store waiting on a repair part. Of course, I didn’t accept the delivery and I called to ask what time does the store close and that I would be coming in today for a credit refund.

Now you may ask, how did I know there was a broken unit in their store? I had called a few days concern about the washer arrival timeline. The EXP date on my sales receipt was 07/03/2024. The sales associate I spoke with indicated that they had the same LG model I ordered in the store and would follow up to determine why that washer wasn’t sold. The next day the sales associate who handled my purchase explained that he couldn’t sell that washer because it was defective and needed a part. Going so far to say, he was sure that I wouldn’t want water all over the floor. In addition, he also confirmed that the washer I was to receive would be new. I started getting an uneasy feeling that I wasn’t receiving the truth.

I’ve been in the store before and have been greeted warmly. This time I was greeted with silence. Normally, a sales associate would ask if one needed assistance but this time I was handed off to someone else in the store to process the refund. I advised him that I needed a credit refund on the washer as I REFUSED to accept delivery of the unit because: 1) The steel plate is held together with screws. Although all screws are in the unit, the steel plate is broken on the lower left side. So, you have a plate over a screw that is open/unattached on one side, 2) Upper corner, the plastic corner (rear of unit) is broken with visible access to inside the unit and 3) the front of the unit was scratched and dented.

To add insult to injury, the person issuing the credit refund insisted that the unit was new because it was Wrapped in Plastic and he watch them load it on the truck. I stated to him that this was Not a New Unit and I proceeded to show him the timestamp images captured on my phone. After viewing the images, I wasn’t surprised when he attempted to blame the delivery guys for all damages. He missed an opportunity to be honest and hold the company accountable for this deception. I also advised him that in the future, deliver new in the box, unbox at customer location for inspection by all and once installed, the customer will accept if there aren’t any issues. I mentioned that anyone can put plastic around a unit and call it new, however the scratches and dents, broken plastic at the top and the steel plate unattached validated to me that this was not a new unit.

I had a great first-time customer experience when I purchased my refrigerator, not sure why Mays-Munroe would attempt to deceive/defraud on the washer. I do know going forward, I will not be a repeat Mays-Munroe Appliance customer because I find this type of service unethical.

Bottom line, I received an immediate refund of $844 from Mays-Monroe. Purchased an upgraded Samsung washer from Home Depot for $840. The washer will be new, unopened and due to arrive in approximately 4 days.

Please see images attached...

We purchased an LG refrigerator through Mays Monroe in Tallahassee in March of 2024. It was a $3000.00 LG fridge which we bought along with an LG induction range, dishwasher, washer/dryer tower, microwave and stand alone freezer, in advance of moving into a newer home that we were replacing all the appliances in. When we purchased it there was a promotion that if you bought between certain dates and downloaded the LG app, registered your appliances on the app LG would extend the warranty to 2 years from the normal 1 year. I figured since I was purchasing 5 new large appliances it was worth it to take the time to do this simple task to protect our purchase for an extra year.

We only used the fridge occasionally for the first full year of ownership, when we were at our new house dropping stuff off or letting in work men or to get ice for our other house.

We moved into the house April 1 2025 and began to use the fridge on a normal daily basis. About a month after moving in I started to notice brown spots on the water/ice dispenser area. I would wipe them down and they would reappear. I figured someone in my house was using the dispenser with unclean hands until, I put a glass up to the dispenser to get some ice and water, when I pulled my cup away the entire rim was covered in the brown liquid I had been seeing on the dispenser. I grabbed a towel and started to wipe off the upper part of the dispenser (the attached picture is a partial picture of the stuff that came off on the towel) At this point I decided to try and get a picture of the part of the dispenser that is above where you would normally put your cup. (the picture is attached here) This is when my battle began. I called LG first and they told me I did not have an extended warranty even though I had done what was required to obtain one. I went in to May Monroe, showed one of the owners the pictures and he was as disgusted as I was. At first it seemed I was going to get some help from MIke Monroe one of the owners of Mays Monroe. He reached out to their LG sales Rep and got back to me , told me that LG was going to uphold the extended warranty and give them a few days to get the paperwork needed complete. I was pretty patient and waited a week and reached out to Mr Monroe again. He told me I needed to call LG, that they should have everything needed to start the warranty process which I did as well as texting with their warranty dept, again i was told they could not help me that I did not have an extended warranty. I copied my texts with LG, sent them to Mr Monroe and PLEADED with him to help me. Mr Monroe stopped answering calls from my phone number (so very professional). I have left messages asking him to help me get a new door to my year old fridge, or possibly sell me a new fridge at his cost. I have not heard from Mr Monroe OR LG in two weeks. I am left with a $3000.00 year old fridge that I do not think is safe to use the dispenser for water or ice. If anyone has any suggestions on a course of action I can take it would be appreciated In any case I would not recommend either LG as a company for a refrigerator nor would I ever buy anything from Mays Monroe again. If the two companies are not going to provide service to their customers they should probably just go out...

My husband and I purchased a mattress here a few weeks ago. The bed was scheduled to be delivered on 1/13/23 between 2-4pm. At noon I got a call from my husband that they wanted to deliver the bed right then and my husband was going into work so he asked if I could call them to coordinate the delivery. I called them immediately and told them I would rush home from work and that I would be available at 12:30 so they could come then. By 1pm they hadn't shown up so I called the store and gave them my cell number and told them where they could park. By 3 they still hadn't shown up so my husband called them and was told they would be there within the hour. They didn't make it to our apartment until 4:15. Not only did they get to our place late, one of the box springs that they brought was too short, so they said they had to go back to the store and get the right size. They came back after 5 and said they didn't have the correct sized box spring at the store so they would have to bring it to us the following week. Over the weekend we noticed that the box spring they gave us that WAS the right length had a tear in the corner so I called the store and left a message saying that we would like them to replace that box spring as well. By Wednesday of this week we hadn't heard anything back so I went to the store myself. I explained the situation to Mark who sold us the bed and he was shocked because he thought it had been handled already. He sent someone to see if they could find two box springs but said if they didn't have any in stock they would have to order them which could take weeks to arrive. I got a call later that day from someone asking if they could bring the box springs by today (1/20) between 2-5. I'm hoping that today's delivery isn't a repeat of last week. We spent A LOT of money on this bed and even though everyone we have dealt with has been nice, its unfortunate that it has taken this long to get this issue...