Kane's Furniture - Tampa (N. Dale Mabry) — Local services in Tampa

We placed an order online and paid all upfront in mid-July for a dining room set, king bedroom set, and sofa/loveseat set after visiting the Kane's store. We were not provided any details regarding our order being backordered during checkout. We actually received no communication on the status of our order at all from Kane's. The only reason I found out items were backordered was because I called after about a month of no information. I was told loose dates of mid-August (for dining set), mid-September (for bedroom set), and unknown (for sofa/loveseat). I opted to cancel the sofa/loveseat due to an unknown date of being in stock. After several phone calls to Kane's throughout August to get a status update, I was finally told that the dining set was in stock and earliest delivery was mid-September. Fine .... I called quite a few more times for updates on the status of the bedroom set. They were waiting on all pieces to arrive before they could deliver. Finally on September 22nd I called and was told that all pieces were in and the earliest delivery was October 23rd. That is a whole 3 months after the order was placed with absolutely no communication from Kane's that any of our order was backordered, any of our pieces came in, or that delivery could be scheduled on any pieces. I'm honestly not confident I would have any furniture at all right now if I didn't call once a week. We opted to pick-up our bedroom set from their warehouse as we were sick of sleeping on a mattress on the floor. We asked for a refund of our delivery/set-up fee as they would not be delivering or setting up and were told they could offer a $50 store credit. Not acceptable. The representative then came back on the phone and offered a $50 refund to our card. Again ... not acceptable. They finally offered the full delivery/set-up fee of $80 refunded to our card.

Overall the quality of the furniture is great for the price. The communication from Kane's is horrible. Customers should be kept up to date and I would imagine should be told before (or at least immediately after) of furniture that is backordered. Even an email communication would do. The whole process was very frustrating and I wish I would have just paid a bit more and ordered the exact same set from Wayfair/Joss and Main/Birch Lane (found the same furniture on all three sites under different names) and had it delivered within the month timeline the sites specified. Oh well ... lesson learned. I understand how fullfillment timelines work and when items are late being delivered to you, they're late being delivered to the customer. Just wish that would have been more readily communicated without me calling every week for an update. Happy with our furniture, but not with the...

Appalled. Absolutely appalled. I am only giving one star because I have to and because I genuinely feel like the salesperson we were working with was a class act and it’s unfortunate that he lost a sale because of his arrogant, rude, and unprofessional manager.

My husband and I saw a living room set online that we really liked and went into this Kane’s location early this morning to see it in person before making a decision on purchasing it. The salesman was helpful and courteous and gave us the information for the out the door price. Knowing it was only our first stop, he was respectful enough to not be pushy and wished us luck on our shopping. After seeing a few other options elsewhere, we decided that we did in fact really love the set at Kanes and were pleased the most with that particular sales experience and interaction. We went back to that location this afternoon to see the set one more time as well as look at a dining set that we were considering. We were not even formally greeted at the door, rather chased down by a salesman who didn’t so much as introduce himself but demanded we tell him why we were there and when we mentioned we had already been working with someone he would not leave without the name because there were too many people in the store. Ok. I get that. They have to maintain certain guidelines. Completely understood. So we gave him the name and he said he would let him know we were there while we walked around.

Minutes later a man begins yelling in the store “If you aren’t purchasing, get out. If you want to browse, do it online. There are people waiting outside who want to buy.” Rude. (There were exactly two people standing outside)He was looking at myself and my husband while we were sitting at the dining room set we had decided to move forward with purchasing. I told my husband we were leaving because I was not going to spend our hard earned money at an establishment that would be so rude to people during this time. As we walked out my husband asked the man if he was a salesman or a manager. He replied in a condescending tone, “manager.” We told him that he lost a sale and his response was “yeah, ok, whatever” Excellent customer service, Kane’s. Especially when you are one of very few businesses allowed to continue operating. While I understand that you have rules to follow, the way in which you are enforcing those rules needs some reworking.

We were still going to purchase online as we really loved the table, but have now missed out on the 20% off sale that was running during that time....

On August 18th, I bought a bed set and Raúl Triguero sold it to me. I gave them a week's notice since I was moving in on August 29th, so I set the 30th as the delivery date. Raúl told me that the dresser and nightstand would arrive on the 30th, but that the bed would take a week, arriving on September 7th, so we agreed to sleep on the floor for a week. September 7th arrived, and no one had called us about the delivery, so we decided to call ourselves. That same day, they told us that the bed wouldn't arrive on the 7th, that it would arrive at the warehouse on the 23rd, and that it would take a few more days to make the delivery. We asked if anything could be done about it, and they told us no. On the 24th Raul contacts us and tells us that the bed was going to arrive on Friday the 26th from 12:30 to 3:30 so I had to make an appointment at work since I asked Raul to change the date to Saturday and he told me that if I changed it the date would be delayed another week. Friday arrives and at 5:30, 2 hours later than expected, the bed arrives and when they take it up to the apartment they realize that it had damaged parts, so they tell me that they are going to schedule the delivery for the next day (Saturday). At that time I called Raul and again he told me that they could not do anything about it and I asked to speak to the manager but he never wanted to put me through to him. Saturday arrives and 15 minutes before delivery I receive a message letting me know but I realize that they changed the address for my mom's house, it was my dad who gave them the correct address. The bed finally arrived at 3:30 and had some dirty parts. The service was terrible. They never called us to notify us of the change of date. They didn't check on the delivery day to make sure the parts weren't damaged. They arrived late. I had to miss work that day, and they wouldn't let me choose the delivery date. The next day, it arrived at the wrong address. I demanded compensation for everything that happened, and they told me there was nothing they could do. I should call the company. When I called them, they forwarded my call to the store. In short, no one took responsibility for the unpleasant experience, the poor service, and the month we've been sleeping...