AMC CLASSIC Palm Harbor 10 — Local services in Tarpon Springs

Entire staff needs training on how to set up the headsets for Blind and Visually Impaired People

I am a blind woman that needs to use the audio description headset that is offered as an accommodation by most movie theaters. I went to this location with my sighted friend to see the new Jurassic World movie. I requested the headset stating that I was Visually Impaired. They told us that someone was going to bring it out for us. Then they told us that they were going to bring it to our seat. We went and sat down and after about 10 to 15 minutes, a woman came up to us and told us that they could not get the head set working. She then asked me if I wanted a captioning device instead at which time I pointed out to her that I was blind and I cannot see a captioning device. My friend and I decided to walk out and ask for a refund, but the same woman stopped us on the way and stated that they had managed to get the head set to work and would be bringing it to us shortly. We went back to our seats, and five minutes later, they brought me a headset. We sat through all the previews, and when the movie started, the headset was not working at all! We then asked for a refund and left the show. This is unacceptable that the staff does not know how to use these headsets! I have delt with this multiple times at countless movie theaters, and I am not going to tolerate it anymore! I just want to watch a movie like everyone else, the technology has been around for over a decade, and people need to be trained how to use it! This ruins the experience for me and anyone else that is with me because they end up missing half of the movie because they are going back and forth to address the problem of my headset! This is why we just walked out this time! Not only was I furious, but my sighted friend was as well! START TRAINING YOUR...

I was there recently, Friday August 9th around 8 pm for an 8:30 showing.

Now, the movie was excellent. The overall cleanliness of the theater was alright, though the man near the door scanning the tickets looked bored out of his mind. Otherwise, the staff was very friendly and helpful where they could be.

It's an expensive venture to go to the movies these days, I'm dropping almost sixty dollars on a ticket and snacks. So being comfortable is a major factor in where I like to go. I've been to this theater before and it was alright, nothing grand but a good time with friends for an early show.

Not this time.

This time it was awful. While the movie was good enough to be distracting, it was hot enough in that theater that I felt like I was slowly boiling alive. It was miserable. Usually you bring a blanket to the movies and get cozy and comfortable. All along our row we were suddenly spacing out seats between us because heaven help you if you sat next to anyone. Even tried to move away from the people behind me be a that minute amount of body heat was an unbearable addition.

When you leave the theater, you're supposed to talk about the movie. Instead, almost everyone was saying how hot it was and why wasn't the air on? A few people even asked, he'll, I got up to ask and was brushed off as "the air is on, we'll check on it."

I'm not asking for the artic zone in the theater, especially in Florida. But I'd like my night to be memorable in a good way... not in a way where I felt like I was the wicked witch on wizard of Oz and simply melting into the floor.

Please fix the air. Otherwise people are going to avoid this place like it's the new plague, unless they want a sauna experience with...

MUST READ FOR DEAF AND BLIND PEOPLE: Awful disability accommodations. Staff had no idea what they were doing.

I took my blind friend to this theater to see Jurassic World: Rebirth and trying to get the headphones for audio description was a hassle. We were told to wait at the desk, and then told to go into the theater and wait there for them to deliver the device. 15 minutes later, staff came and told us they couldn't get it working so we got up to go get a refund, but then we were stopped by the same person and told that the devices were working, so we took our seats back and waited. 5 minutes later, we get the device, only for it to not even work when the movie starts. Needless to say, we got a refund and left.

My blind friend and I have dealt with this type of treatment in movie theaters for years where nobody knew what they were doing when it came to operating the accommodations available for blind people and it always results in us missing 10-15 minutes of the movie because I have to get up and return devices that either don't work or are set for hearing impaired instead of Visually impaired. These accommodations have existed for almost 10 years now. We are done being understanding. We are done with theaters treating blind people like afterthoughts. If a movie theater cannot get this right the first time, then they don't deserve our business.

Train your staff better and start frequently checking your...