Intimate Ideas of Taylor — Local services in Taylor

Highly wouldn’t recommend. I won’t blame the store location because I’ve had a wonderful experience in the actual store but the online customer service is horrible. I’ve opted on several occasions to just purchase things online for better pricing or stock reasons. They do not price match their own online prices with the in- store prices so most times I’ve had to just order online which now I’m hesitant on doing because you pay extra to expedite your order yet the items come a week or so later and on one occasion didn’t receive at all. I called the store location and of course they can’t do anything to accommodate or satisfy the customer they just tell you to contact an email for customer service because that’s not their problem, it’s the actual companies fault. The company has no customer service direct line so you have to email their “customer service” in hopes to either resolve your issue or get a refund but no one ever responds. I’ve given them many chances because of great pricing and products but this is unacceptable, a customer should not have to just be out of luck when purchasing from a company. So basically you can’t get your money back for expediting shipping or for products and ultimately just have to dispute it on your bank. And again this has happened each time with their online site, will find a new store to...

Would highly not recommend shopping at this place. First time ever going there and wasn’t greeted as we walked in. Second we weren’t specifically looking for anything particular at the moment so just wanted to look around see what they had. But the entire time we were continuously being watched. Was very uncomfortable even looking at things while being hovered over. We grabbed one thing from the containers to read the back to see what it was and then put it back where we got it. And as soon as we were walking out we were accused of still having “an enhancement pill” which was nothing we even looked at or had in our hand. The lady working looked at me and my girlfriend and said “um well where is it” I said back “we did not look at any enhancements that consist of a pill” and proceeded to pull everything out of my pockets. Which consisted of only a cellphone my wallet and car keys. A $3.99 packet of gel is what we had looked at and put back in the bin. Just about just gave her the $4.00 for something I never even had to seize the matter of us apparently stealing. Never will we be returning...

We walked in and immediately a nice young fresh faced women named Mia greeted us and told us about the deals for today. We are outdated when it comes to this, married for 20 years and haven’t walked into a store like this since we were newly weds so we had a million questions. Mia was professional, kind and patient. From the moment she introduced herself all the way through she made us both feel as if we were in our own home discussing very intimate topics with each other. Now as a bar manger in downtown detroit of nearly 15 years myself, this experience was appreciated, i know what’s expected. However it takes a lot to impress me and Mia did exactly that with ease. Not only did she explain every detail of each product we were purchasing she went above and beyond helping us “out of date” folks feel comfortable with actual real excitement and enthusiasm in the products she was selling us!!! We would have never bought as much as we did if it wasn’t for her confidence and knowledge in the products. We will definitely be back just...