I'm very disappointed in planet fitness. I had a membership at Taylor location for about a year. Then I stopped going because I worked too much. Now that I have time I got a new member ship at the Westland location because I was working at the mall. I got it n December of last year & last week I forgot my card so I asked them to look up my name they told me I had a balanced of 99$ &( remind you I been going to the Taylor one for about a month because it's closer to my house)I said how is that possible n they told me it renews after a year. I don't even have that card anymore so how can you guys renew it? They told me I can't come to that location till I pay that 99$ but I can still go to the Westland one. Also they told me Westland shouldn't of been able to even open up another account because of that balance and it's their fault. So couple days ago I went there and they didn't say anything. Today I go this lady told me I'm not allowed to come here until I pay that 99 from the Taylor location. Which is bullshit because they just took money out of my account yesterday. And I told them why are you just saying something now when I got this account in December? She said Taylor planet fitness called us n let us know. So I'm very disappointed & I will be telling everyone not to get a member ship here & I will be canceling my account and never coming here. Plus the staff are very rude at...
Read moreDon't be fooled by their clever advertising. They claim to be the "home of the Judgment Free Zone", but they are very judgmental. Grunting and/or dropping weights are against the rules (as they probably should be), but if someone does grunt or drop a weight, they call them "lunks" and they sound an obnoxious alarm called a "lunk alarm." This punishes not only the offenders, but all of the other innocent customers in the gym. Expect to hear this at least once an hour. As others have pointed out in their reviews, the staff is not very helpful. They are rigid in their thinking and don't react well to complaints and/or suggestions. Don't expect them to police the ab circuit or the 30-minute workout circuit to keep the circuit properly moving, 'cause it's not going to happen. They have female attendants cleaning the men's locker room. When they clean, they are typically there for about an hour at a time - during regular business hours - so don't plan on showering during those times. I've found they are slow to repair machines. I showed them a broken stirrup for a bike. Over a week later, it had not been repaired. On the positive side, except in January & February there is usually no wait for aerobic equipment and the facility is kept...
Read moreI transferred to the Taylor location due to the proximity to my employer. I can hardly wait until my 90 days is up so I can transfer out! I have been to 5 different PF facilities. This one is by far the worst. People do not wipe their machines after use. My biggest issue was when I wanted to wear an elevation training mask while running. I was told it is corporate policy to not allow them. They are in the same category as a jump rope. A jump rope interferes with others space a mask bothers no one! I have worn the mask in every PF until now. Staff is friendly, but they usually don't see you since their back is turned away from the for socializing with other employees. I will be leaving this place the day I'm eligible to transfer. I would never recommend this facility to anyone. It's very cramped here too. I will admit they do have clean locker rooms. If I did not have to pay to end muy black card I would leave now! If a mask is considered outside equipment so should ear buds and water bottle,...
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