Muscle Factory LLC — Local services in Tega Cay

I recently placed an order from the Muscle Factory website. My order arrived within a few days, but when I opened the can of Pre-workout powder, it was all stuck together HARD. I then called the store directly and spoke with the owner Will. When I explained what was going on, he apologized to me for any inconvenience, and said that he would be sending me a replacement can. About 5 days later, I received a package from them containing not only a replacement can, but also a custom made Beanie Hat emblazoned with their Logo (which is very sharp btw) and a free bottle of BCAA's. So seeing as this was my first business experience with these guys, I wanted to take a minute to let them know how much I appreciated them going Above and Beyond to ensure my Customer Satisfaction. So Thank You to both Will (owner), and Thomas (salesperson) for treating me so well. And I look forward to doing business with you again...

So far so good! I was extremely skeptical about ordering (specifically because of what I wanted), and I had received a weird message from my credit card company for the first time so I was so scared I immediately sent a message (also because I couldn’t find anywhere that you’re able to look at tracking) Will (the owner) messaged me back very quickly reassuring me I was going to receive it & it would be packaged quickly. I’m hoping USPS gets here this week— but as far as I know I would order again from here all because of Will! If it comes damaged/opened/expired I’ll leave another review/update but as far as I’m concerned as of right now, Will is definitely worth ordering from! Thank you again!

Keep in mind, I ordered on a weekend, & Will replied within 24hrs, & said it would be packaged up & on its way on Monday (tomorrows monday) so I definitely am happy with how...

Muscle Factory is definitely an awesome company to purchase products. Let me just take a moment to brag about their customer service,Top Tier! I had the opportunity of speaking with the owner, who was extremely professional, polite and caring. He addressed all of my questions without making me feel like I'm just another number. The sale didn't matter to him, he was more concerned with addressing my issue and making sure I was a satisfied customer. I always appreciate quality customer service. I wish I can give 10 stars! I just received my product today, so I will be back in a few weeks to let everyone know how...