Goodwill - Fort Mill — Local services in Tega Cay

I hope this message finds you well. I am writing to provide feedback regarding a recent transaction at your establishment. While I appreciate the generally positive experiences I’ve had at your location, I was disappointed with an issue during my latest visit. Typically, I am asked if I would like to round up my total to contribute to a cause, and I value the option to make that choice. However, on this occasion, the transaction was rounded up without my consent. The staff member at the register, Mr. Pearson, appeared confused about the situation and was unable to address the error promptly. I understand that mistakes can happen, but I kindly request that staff be reminded to confirm with customers before applying any additional charges. I appreciate your attention to this matter and look forward to...

Even though this Goodwill is brand new it already feels old inside... I guess that's the nature of a thrift store though. This location has a good selection of women's dresses and clothes. I've found good jeans and tops here. Baby and kid section last time I went was very disorganized; kids stuff going up to 4T was mixed in with the baby stuff even though it wasn't supposed to be. Like most Goodwills it is tight inside and also usually weirdly busy. The last time I went there was barely any parking available. They only have 2 dressing rooms which is a shame because for some reason people get in a Goodwill and decide to take a nice long 45 minute trip with their ocean of clothes they brought in the...

I had a terrible experience at this Goodwill. On 10/4 between 5–6 PM I bought an item, and the cashier (a lady with braids/locs) was kind but did not give me a receipt even after I asked. The next day I came back because the item was damaged, and the manager Meg was extremely rude. Instead of helping, she basically accused me of lying about being there, refused to check the cameras, and even said to us, “that’s nasty work.” She also said “no black lady was working here yesterday, you’re lying”. This was unprofessional, disrespectful, and honestly shocking behavior from a manager. I’ve shopped at Goodwill for years, but this experience makes me question if I’ll return to...