Kate Spade Outlet — Local services in Texas City

So I was in town with some family and we decided to hit the outlet mall. So we go to Kate Spade and look around. No help from anybody but was at least greeted at the door by Bryan R. So anyways we are looking at purses and finally pick one out. We get to the register and we are waiting to check out. We saw 3 people working that day. 2 girls and a guy. The guy was up front greeting people, the one girl was checking people out and then there was a white girl that was walking around like she didnt have a clue to what to do. Well the girl at the checkout asked for help from the white girl. So she takes the people behind us and checks them out while we are still waiting to check out. One of my family members say something to the white girl and she is like oh well oh well I will get you in a second. Usually we would have left but the guy came over as she said that and checked us out. That girl needs to learn customer service or go into a different field because she was very rude and unprofessional. The other girl that was already on the register needs a raise because she was busting her butt helping people and then Bryan R needs a raise for also doing what he is suppose to be doing and not walking around like a lost puppy dog. One of the names on my receipt was a Chelsea T so I do not know if that was the white girl or not. This all happened on 5/25/19. If it wasn't for that one girl I would have given this store 5 stars and if it was strictly just that one girl working it would have gotten 1 because you cant give a zero...

I’m very disappointed with this location as my husband and I went in to purchase me new purse for the holidays on 12/26/2019. They had a sale table with wallets and the wallet I chose I loved and brought it to checkout the cashier erika said I couldn’t get it because it was the spring collection and someone mistakenly put the wallet over there I then showed the manager and the cashier that there were plenty of the wallets over there and even another color in the same wallet she seen them and went got all the wallets off of the stand and would not give me the sale price! I should have been honored that price since it was their fault!!!! They were rude about it as if I knew that it was a spring collection I...

Very rude manager , i felt i was treated different all other customers were ask if they need help and me and my mom were ignored.. we took a purse to get exchange and i didn't have a receipt because it was a gift and she told me with a bad attitude that that was the last time she would exchange it for me without receipt ( i had never returned or exchange anything at kate before) all other customer in the store that she did ask if they needed help were white she made us feel that we were not important as a hispanic (manager...