Bargains & Treasures — Local services in The Villages

No Stars…Don’t bother with this business, I just had a horrible experience dropping custom framed quality items off today. Hours for drop off are from 10:00 to 2:00. I called last week to confirm the hours. This morning at 8:30 I called to check they were accepting items. I had to drive to 3 different areas in Lake County today. Three hours of travel at least with my car carefully loaded and everything was blanketed to keep it safe. I called two more times checking in, letting them know I would be close to 2:00 and would they still accept my items. Otherwise, I would turn around and go home so I could come back tomorrow. The front desk said to keep coming. I arrived probably at 1:40. Back doors for drop off we're closed, so I drove around to the front of the building, went inside and asked what to do. That person told me to hurry because they close at 2:00. I ran to my car, drove back around and started bringing items to the nice ladies in the back of the building, the door was open then. BTW, it's raining lightly. I had to cover each item, walk it across the parking lot because of the fire lane. They selected what they thought would sell, everything I have is nice but I totally understand their picking and choosing. The remainder I will give to the battered women's thrift. I think they selected 5 items, the best custom framed Florida prints were still in the car. It is 2:00 now. A lady arrived and told me I had to leave. I was very happy and polite to the intake ladies. She told me she could not take anything else because it was 2:00 and if she let me finish up, others would want to come in. Huh, we are at the back of the building?? So, I explained that I called three times today and was told to keep coming. She started arguing with me, I told he I had driven quite a long way. She literally said "Your lying", you were in Leesburg an hour and a half ago. I explained as I was furiously taking everything back that I had given to them that I was in three different towns. Groveland, Clermont, Apopka then without any stops to her shop in Oxford. The last leg was 57 miles with tons of traffic lights and that I called for the last time from Leesburg asking if I should keep coming. Raining hard at that time or should I head back down Hwy 27 to go home. BTW, by the time I had loaded everything back in my car it was 2:06 when I thought to look. I am still shaking my head.

So disappointing and a very nasty attitude assuming an owner. I will donate these items to a non profit that is helping a disadvantaged family.

Never again, obviously. No need for this attitude in our world.

Also, once I got home I realized I left behind my two floor candle sticks, blue and white with pieces of glass inlayed. About 3’ tall. Looking back, I am certain they knew I forgot to grab those and a a very...

Don't tell David at Bargains & Treasures they made a mistake, the customer is apparently never right here!

Arranged for a pickup, they were suppose to call 30 minutes ahead so I could meet them, I called them late in the day because they hadn't called and I wanted to make sure I was still on the schedule.

My call was transferred to a jerk named David, who answered the call politely enough (with the one star rating) but then kept telling me the pickup guys called. He read off the number they called - which was not my number (not even the right area code) - then claimed the number is on the paperwork (that they filled out not me) so you gave them the wrong number.

Yet, funny that they managed to call the right number when they came over to tell me what they would agree to pickup and try to sell. I still have the inbound call, marked with a caller ID of "Bargain Treas"

Mistakes happen, no huge deal, I was waiting on the 30 minute arrival call to go over and meet them, so I lost no time sitting around waiting for them. No idea where they got that wrong number, but all I wanted was a new pickup time.

David got very offended and would not move on from my telling him a mistake was made, and kept harking about it being on the paperwork - reminded me of an old Saturday Night Live skit.

He told me not to tell him he made a mistake and to take my business elsewhere and then hung up on me.

I'm sure if David bothers to look into the issue, he will discover pretty quickly that he made a mistake. No big deal, just appologize and reschedule the pickup - rather than being an all around...

Never again!!! Lost my business. They left an extremely heavy piece (actually 2 pieces that went together) of furniture outside. When I arranged for delivery they took my phone number and told me they would call 30 minutes before delivery (NOT THE DAY BEFORE). The day of delivery it was getting towards the end of the delivery window so I called. They told me they tried to call me the day before but I gave them the wrong phone number(IF I KNEW THEY WERE CALLING THE DAY BEFORE AND I DIDN'T RECEIVE A CALL I WOULD HAVE CALLED THEM FIRST THING IN THE MORNING). I know I gave the correct phone number and they argued with me saying it was my fault. Then they contacted the truck and found out the truck had left the furniture OUTSIDE! Who does that??? If they couldn't reach me the day before then they should not have tried to deliver the furniture and should have waited for me to call. Then they could have delivered it the next time they were out in the area. They told me they don't work that way and that the guys would not come back to put the furniture back together and in place. I PAID FOR DELIVERY BECAUSE IT WAS BIG AND HEAVY. IT IS IMPOSSIBLE TO MOVE ALONE!!!

They are very argumentative on the phone. Everything you say they tell you its your fault not theirs. What ever happen to the customer is always right?

I would not recommend this place to my worst enemy!!!!!!

NEVER AGAIN!!! LOST...