Dana Tyler — Local services in The Villages

I had a terrible experience with this store. I was in Florida visiting a friend and she and I had gone into the store and I purchased a necklace and a bracelet. The second time I wore the bracelet, it broke. I called the store and spoke to the manager, Kelly. She told me that she would send me a new one and I offered to send the old one back once I got the new one. She said that would be good because then she could market as damaged. Two weeks later, no bracelet. I called and spoke to her and she told me that the agreement was I would send the broken one back first and then she would send me out the new one and that was absolutely not the agreement. She then told me she would send out the new one and I told her I would also send back the broken one which I did via UPS the next day. She took a picture of the label and texted it to me and I did the same. Today, 10/10/25, I still do not have my bracelet, but she has the broken one back. it arrived yesterday. When I looked at the tracking for my bracelet, it said that it wasn’t sent out until yesterday 10/9, six days after she created the label. It took her almost a week to put it in the mail. When I called her, she said she doesn’t control the mail, but the tracking says it was picked up from her store yesterday, so obviously that’s when she put it in the mail. I called her again and asked her about it and she hung up on me telling me “she did me a favor“ and we were now “done”. I’m not sure how she thinks she did me a favor when there was a 30 day return policy and I called less than two weeks after I had purchased the bracelet. Her putting a new one in the mail was the right thing to do for customer service. It cost me $15 to send back the old one and I still have no bracelet. I wanted that bracelet because it matches the necklace and I needed it for a function this weekend, but now no bracelet. Her rudeness, and the fact that she sold me something faulty and and think she’s doing me a favor by sending me a new one is poor customer service. I will never shop...

My favorite pass time is shopping at Dana Tyler's Boutique! Always a great find! Every piece is beautiful and...

Great place to find gifts for my family,...