Habitat for Humanity MCTX ReStore — Local services in The Woodlands

Just a bad environment all-together. When we were leaving I asked my friend, "Did that seem like any other ReStore you've been too?" And she said "No. I just wanted to get out after a few minutes of being there because it was so negative."

I've been to over 7 different Habitat for Humanity stores because we fix old homes and it's a great place to find period doors and fixtures. So when we take long road trips to visit relatives we usually stop at different ReStores along the way. This location is nothing like the others. In a normal Habitat ReStore everyone is friendly and you are really glad to be helping out a good cause. This one is the opposite of that in my experience.

First off, I have never seen more signs and security cameras in a Restore. It gives you the impression that the store assumes that you are a crook, or maybe the locals are all thieves? Seriously. What are you going to do? Run out with an old door or a toilet? Maybe swipe some of the “new” Chinese-made merchandise they also sell?

Secondly, the signage has an overall negative tone. Here are examples of some of the signs that were all over the store during our visit: "You break you buy." "Smile you're on camera." "Don't even think of touching this."

But probably the best sign was for the employee only section. Instead of just simply putting up a sign that says "staff" or "employees only" they literally have a sign that patronizingly says, "This is not the ReStore. Turn around. That is the Restore."

In my opinion, the prices are way too high for used items that were donated for free. And the new items are too high for something that’s not returnable or warrantied.

So just pass this one and go to any number of other ReStores if you're looking for good used items for a remodel or to match an older home. You'll also find the staff to be friendly and helpful at the other ReStores, but please don't judge them by...

I would not recommend shopping here!! I was looking for some hardware for minor upgrades in our home. I didn't even make it 2 steps inside the door when a lady RAN around these plastic barriers to tell me “you need to leave. There’s no children allowed in our store.” When I asked “why?” She said “it’s our new policy”. Mind you, I had a mask on, sanitized before walking in.. WITH THEIR SANITIZER AND PUT IT ON MY DAUGHTERS HANDS. I’m a stay at home mom, my fiancé works Monday-Saturday, if I’m not mistaken they are closed Sundays and Mondays.. so how is someone (like me or a single mom) supposed to shop? I guess we aren’t. They lost business. Lots of it too. But as I’m reading some of these reviews, I see the customer service isn’t up to par and they price gouge anyway.

I also need a donation pick up service and guess who I wont be calling? If you don’t let children in the store, how do you expect to come to someone’s house to pick up gently used furniture and hardware? That just doesn’t make sense.

So I took my 2 year old somewhere else and got everything I needed. I was actually upset and hurt by this “new policy” as I have never been told by ANY store that my child is not welcome.

Good luck to this business...

Won't help with prices for low income. Warehouse supervisor was very nice and showed empathy but Misty at the register could care less what your issue was that you needed help. They will not work on prices even if in need. I believe in their mission to help others but don't expect to get help on a walk in basis or price cuts if in need although things are donated. I wouldn't expect negotiation on prices for something that was not necessary but on dirty mattresses and military bunks that I didn't care that I would have to clean for my kids just to be able to have some type of bed rather than blankets on the floor? I am disabled and in appeals for disability so have no income. My children's father does support us but a family of four on one income everyone knows you will not have much funds. Worst part was I can handle a no but can't handle the rudeness that came with it. I was not even allowed to explain my situation just a pure out"that's the price and I can change it"when I was cut off. A simple I'm sorry but I can't alter the price would...