GameStop — Local services in Timonium

I’d give zero stars if I could. Nick signed me up for a membership I didn’t authorize and it charged $15 to my bill. He could not take the charge off once done and as compensation threw in a free game in exchange.

I didn’t check when he threw in the game to see if it was in the case but on Christmas Day my son was upset he was gifted a case with no game. When I called and shared my experience Nick first said he would check to see if there was a game without a case in store but needed me to return the call in 10 minutes given a long line in store.

Called twice and no answer so I drove up there . The manager took the game case back and could not offer assistance refunding the $15 charged on my receipt in error by Nick. This place is a complete waste of time and the manager is useless. That is the last $124 I will spend...

I am livid. I went into this Gamestop to return two games and possibly buy another game. I wanted to do two transactions so I didn’t accidentally wind up with unwanted store credit at the end of it. Tricia, the employee working, didn’t want to do that. She was super pushy about doing it all at once, even though I said multiple times I wanted to do it separately. She was extremely unpleasant and had a nasty attitude because I was going to hurt her sales numbers, which are apparently more important than customer satisfaction. I then said “Well maybe I’ll take my business elsewhere” and she said something along the lines of “Fine, you do that.” I won’t be buying from them ever again. I won’t support a company that hires that...

Store has been generally clean when I've been there, but that's about the best thing to be said. They have no real deals on ANYTHING, from games to consoles. I may as well order what I want online, and not go to the bother of stepping inside the actual store. They don't have any exclusives, and trading in games is ridiculous - the last time I tried that, I took 15-20 games in, and walked out with less than $5. Then the used games are marked up, and when all is said and done, it just isn't worth it to buy here. The staff has always been friendly, especially to my kids, so I guess there are two positives: clean store, friendly staff. But if $$ is at all a factor - you're not going to find any even...