Stateline Tobacco — Local services in Tiverton

If I could give a zero….I would! Awful customer service. I have been avid customer for well over two years. At least once a week. Have an issue with a vape pen purchased literally a week ago or less. I hear noise’s yesterday coming from my bag and it’s the pen going on its own, making hissing noises, smoke coming from it and so forth. This morning it now is leaking fluid. I worked double yesterday so couldn’t get down here so come this morning to be told basically….too bad, tough luck there is nothing I will do for you. Like are you kidding me right now!! So much for customer service and helping make it right. I waitress and I know first hand what it’s like to make things right for my customers and will do whatever I can to ensure a happy customer who will return well this place clearly doesn’t give a crap about their customers and satisfaction. This thing could blow up in my hand and yes before anyone says anything I understand these pens are not perfect, things have defects etc etc but one would hope a business would be more willing to help make things right when they are selling defective products!!!! Beyond frustrated and upset with this place. I’m sure I am only 1 of a thousand people who come here but they just lost my...

First, to the people that have posted negative reviews regarding customer service.. maybe its interpreted as being rude when it actually is trying to provide fast and efficient service to the huge amount of daily customers or if the majority of reviews are good..maybe, its not them..but a "you" problem. That being said, This business can get very busy and you may have to wait your turn, but the service has ALWAYS been professional and as fast as they can possibly go. Prices are Great, whether it be cigarettes, pipes, convenience store food, fireworks or breakfast. They are well stocked with a variety of items, including menthol products. Note: Tubes are not sold in RI. The place is very clean in both the restaurant and the store. Lastly, the food at the restaurant is DELICIOUS and prices are great. This area also gets busy and you may have to wait a bit, but well worth the wait.. Overall, this place is awesome..a BIG THANKS to all the staff who gets up every day and tries to...

Just went to buy elfbars that I have gotten from here before, one week I go and the woman behind the counter says they aren’t going to be getting them anymore and the few they have are the last they will have, then tonight I go because someone told me they got more, turns out after I bought two I come to realize they are selling knockoff counterfeit elfbars that are imitations and not the authentic elfbars, seems they care more about making profit than selling quality products and will stoop to buying counterfeits to charge the same price as the real ones for the fakes and make more money, they taste off and are definitely fake elf...