DICK'S Sporting Goods — Local services in Toledo

First of all, I would like to say that I hate to give businesses a bad review and specially in the Toledo area, but Dick’s Sporting Goods leaves me no choice. My complaint is based on two separate occasions. The first one was a few Christmases ago. I had a Northface jacket that I received for a Christmas gift and it did not fit. it is too small so I take it back to Dick’s Sporting Goods and they do not want to make the return. It was a lady manager with glasses. And she told me that my jacket possibly could be stolen and I’m like this is a Christmas gift and she said that’s what everybody says!

Incident number two was last Saturday. I know Dick’s Sporting Goods has fishing equipment I was to a Dick’s in Fort Lauderdale Florida and they had tons of fishing equipment when I walk into the Franklin Park location and walk around the upstairs area. I get followed by two gentleman that work there and one of them come up to me and says what are you looking for? I told him I’m looking for the fishing equipment. He laughed, and then the other gentleman rudely said that we haven’t carried fishing equipment since five years I’m like well I just came back from Florida. I didn’t know, and he proceeded to follow me down the escalator and as I was approaching the exit.

This is complete prejudice

I’m really not sure why that I experience too bad incidents at this store keep in mind I am well dressed gentleman iSpeak, appropriate I do not make any it’s obscene gestures I like to think of myself as a gentleman but I guess Dick’s Sporting Goods has prove me wrong with hatred and prejudice I am done going to the store and even shopping online. I don’t understand why people treat customers the way they do and have the nerve to say why are their...

Made a special trip here yesterday for a new pair of Nike's for my daughter. Rarely go to the mall but made an exception. Walked over to youth sizes and she picked out a pair within minutes. There was a young blonde man with a name tag talking to 2 young ladies in the shoe section. We waited patiently for him to ask if we needed help. He kept laughing and smiling and talking with the girls. I looked at my watch to see if he would pick up my vibe after a while... He didn't. I even held the shoe my daughter wanted and stood right next to him hoping he would notice. I was looking for another associate and it was like a ghost town. The white and purple Nike's were my daughter's absolute favorite and she was REALLY disappointed. I hope someone sees this and realizes who the young man was who was running game instead of doing his job. It was roughly 5:15pm on a...

I had a horrible experience at this store yesterday 03/24/25 . I came to get things for my son to start baseball . When , we first walked in I wasn't greeted with anything but looks . As, we continued to the shoe department we had to ask for help as the employee just looked at us. Continued, to the helmet area to be met with no help as a employee blow up balls and continued to bounce them hard which was right in front of the helmet's so weird that he couldn't help after being asked a few questions it was clear he didn't want to help us. Then, we went to get a bat and I thought we had finally had a employee to help us because he was answering a few questions I had then he just walks off . The customer service was horrible . I will be finding another sports store because this was a horrible...