Bouncin' Bears Texas — Local services in Tomball

The service at this establishment was very disappointing. I have been to other establishments similar to this place that were far better organized. The members of the staff that I encountered were very rude and unprofessional. Anytime they were stopped and asked questions their responses and demeanor exhibited a lack of concern and you just felt like you were bothering them. I stayed with my daughter the entire time because I was fearful that she would be injured or that someone could easily walk out with her in tow as there were no security measures to prevent something like that from happening. Initially I tried to place myself in the employees shoes and how would I feel working here but it was what happened at the end of the party that really forced me to leave this review. The party was started late by the staff. The invitees arrived promptly at the time advised on the invitation and the room was not prepared for the party. There were no instructions given as to an itinerary or some sort of schedule in order to be sure all activities were completed before the closing time of the party and establishment. The establishment had an overhead intercom that could not be understood and it sounded as though the guests were being barked at. It would have been useful to use to intercom to advise guests of a party that the festivities were going to begin in the back room. Either way, I made my way to the back room and we ate and sang Happy Birthday. It was no sooner that we were served cake that the employees began yelling advising that the establishment would be closing in the next 2 minutes and the room needed to be cleared because there was to be a private party. This could have all been resolved by simply advising the party that they could allow them to remain in the room for 10 more minutes. Sometimes it isn't what you say but how it is said. I was enjoying my cake when I turn around and I see one of the employees pulling the tablecloth from the table my daughter was sitting at and jerking the table cloth yelling that we all had to leave. I decided to remove myself from the situation because there is no way I will allow an immature female to bring me to her level. She disrespected my daughter and all of the other children present with her behavior and actions. She has no business working around children. This place may be ok to come to on a Saturday afternoon with your kids to blow off steam but I was there for a bday party and that is what this review is based on and I don't recommend anyone have their child's bday party here. However, unless you enjoy being disrespected, belittled and having your children around people with NO HOME TRAINING. Thanks...

We decided to schedule my son's 4rth birthday party here, after he had attended two of his friend's parties here. Now that we are in the week leading up to the party, and have questions regarding it, I can't get a soul to call me back from this place. I have left two voicemails and responded to e-mails they sent to verify our scheduled time..... with zero response to our questions. So we are fully expecting a comedy of errors come party day. I would advise against allowing your child to pick out their own theme, and choose only from the limited theme choices they offer, if you want things to go smoothly come party day. My son wanted a 4rth of July theme for his 4rth birthday party, so we have purchased the patriotic themed supplies on our own, including the balloons. My key question that I cannot get these folks to answer, is can we drop off our own balloons a day or two early and have them filled for his party? It's a simple enough question, as balloons are included in their party packages, but you can't get a soul to pick up the phone, return a call, or respond to an e-mail at Bouncin Bears. So now that we are 3 days out from party day and can't get a response, we are planning to purchase our own helium canister and blow the balloons up ourselves and transport them to the party, so that the birthday boy gets his wish.... How convenient! When we also have to transport the cake, hot dogs, presents, a baby brother, extra drinks, party supplies, and the birthday boy in our car. We will have to take two vehicles now that we need to transport helium filled balloons. They purport to take the headache out of planning birthday parties for parents, this is just not so! This will be the last time they get our business, and we will warn other parents that they take your down payment and go incommunicado until you show up the day of the party. Update: Within an hour or two of posting this review, I finally got a return e-mail from Bouncin Bears saying it will be an extra charge to fill the balloons, and the fees are completely reasonable. I am now waiting to find out if they need the balloons a day in advance, or the day of, and if they will give me some guarantee they will be filled in time for the party and not one hour in to it. I will post an update of how the actual party goes. Still doubtful, it will go off without a hitch...

I recommend everybody to go see this place before you rent it. I decided to book my daughter's party at this place this last Saturday November 22, 2014, and I was so excited about having a great time with her an her little friends. Well, this was not the case! When I got there, the place was smelling horrible, it was just disgusting. Then, the host girls started to clean up the room I was supposed to be in after 4:00 pm, and my party was supposed to be starting at 4:00 pm. I got very upset and tried to talk to the Manager, and she started to get very aggressive with me because I was complaining about their bad service. I went to the room and started decorating the room (this was supposed to be done by them). The best part happened at the end, this MANAGER comes to my room and started screaming to all my guests that they needed to leave without even telling anything, she never talked to me before going to the room and scream. Then she started cleaning the table and while she was picking up the table cloth, one of the girls from my party was still eating so she threw away her plate as well as my mom's cell phone. In all this discomfort moment, I go and tell her that her customer service is really bad, well she turns around and calls me a B** then two of my guests heard her and asked her what she just said. Then she ran away and screamed that she was going to call the cops. She did call them and guess what? When they arrived, she did not want to get out of the back room, and the police officer had to go get her. Then I talked to the owner and he decided to believe his employees' version. I am fine with his position, but I would not like that this happens to somebody else. Guests from the party next to us said that she was treating them the same way, and this was not the first time that she had treated them in a bad and wrong manner. Please I would advise you to avoid this place. Bathrooms were dirty, one of the bouncy houses had feces and vomit, and there was one with a big hole. The manager used discriminatory words such as "These female dogs" and the worst thing is that a 13 year old girl was the one who heard saying this. A very sad, embarrassing and...