Walgreens Pharmacy — Local services in Tomball

Terrible for so many reasons.

On February 22nd I went to pick up a script from Walgreens not realizing that the script amount had been increased from me taking two 1 mg tablets of estradiol to me taking one 2 mg tablets. I was not informed by the pharmacy of these changes. So since the 22nd up until last night I had been taking two 2 mg tabs. So not only have I been unknowingly taking double the dose I'm now going to be short on pills and will now have to come out of pocket for the difference since it will be too early to fill through insurance. I don't understand why I was not informed of these changes. I've been taking two 1 mg tabs since August of 2023 so I never felt the need to read the label of something I had already been taking that long. The only reason I even looked at the bottle is because I was refilling my pill organizer I saw one estradiol pill that apparently didn't make it into my hand for me to take on one of the days. So when I was refilling it I noticed there was a color difference. If I hadn't noticed this then I would still have been taking the script until it ran out. Thankfully it wasn't something like lithium I was taking or an opioid of some sort. I've learned from this to always check your bottles even if it's something you've take for a while because if something as little as diffrent doses can be missed, it could've just as easily been someone else's prescription handed to me. Things like this is how malpractice starts.

Also, having prescriptions reholding the Pinehurst location in a timely manner is impossible. I've had my prescription sent during the morning hours and I'll call to make sure the scripts were receive. I get told they will start working on them. In the evenings I'll go to pick them up thinking they'll be ready, waiting up to 30 minutes in line only to be told that they have not started working on them that it would be another 20 or 30 minutes.

When you call, the hold time is extremly long. I've been on hold for 30 minutes before even speaking to anyone and then when someone picks up I'm being told "please hold" after I've already been holding and a few times been hung up on. I only use them because they are so close to my house but it's looking like changing pharmacy's would be a...

TERRIBLE terrible!! Blond girl with glasses looks at you and rolls her eyes no matter how nice you are being. Good luck getting prescription transferred and good luck actually pulling up to the window and the pharmacy being open. The drive thru is ALWAYS CLOSED!! When I have a very sick baby and the dr sends in a prescription the last thing I should be doing is taking him out of his car seat to go in and deal with the very rude blonde girl that's going to loudly sigh and roll her eyes at me because she has to do her job. I used to go here for convenience but it has turned into the biggest...

It has become a constant issue to get prescriptions ready at this location in a timely manner. We show up 3 to 4 hours or even longer, like today was 10 hours after a prescription is requested and they still do not have it filled. Then they told us we could wait but it would take 45 minutes. Or, also, a "refill" was requested and suddenly, they do not fill that medication in the pharmacy because it is over the counter. Yet we just had it filled 3 weeks ago by the same pharmacy and encountered no issues. I do not understand what has changed but this pharmacy has definitely taken a turn...