ONS Harrison Physical Therapy — Local services in Town/Village of Harrison

On Nov 10, I went for a session of physical therapy for my hand. While I was completing the forms, the nice receptionist, Lucy, (if I recall the name correctly) informed me that my insurance would not cover the visit with the physical therapist that I was assigned. She was really nice and insured me that she would contact the doctor at ONS who prescribed my treatment in other to work out an equivalent therapy with other therapist covered by my insurance at ONS. NEVER heard from Lucy or anyone else after this encounter. I wish she would had been honest and said that I needed to contact my doctor and work something out. She lied to me. She made me believe that she would handle the case, she didn't do anything, I waited, my condition worsen, and I am very...

Eric Bialczak, my physical therapist, is a miracle worker. Following rotator cuff surgery by Dr Miller of ONS, Eric established a treatment plan to get me back on the golf course after 12 weeks. Every exercise was a step towards achieving that goal. I’m thrilled to report he delivered on that promise. I played pain free and respectfully my first round out. Eric is a consummate professional taking a personal interest in my recovery and being a cheerleader to motivate me to be diligent in my home exercise routine between sessions. He was an absolute joy to work with. The entire support staff and the facilities at ONS Harrison were outstanding and always made me feel at home. They were so sincere and supportive in seeing me achieve a...

I would not recommend these folks.

They have some good therapists but they are much more interested in insurance than good care. They Informed me late on a Friday afternoon that I needed a referral for a Monday appointment. ( I had been seeing a therapist for the prior six weeks).

Rather than taking responsibility that they would not extend the courtesy of seeing me anyway and give me the time I needed to get the referral. (48 hours) required by my internist. I could not postpone Monday’s visit because the physical therapist I was seeing was going on vacation. Their priorities were clear.

Insurance coverage is mess. These folks don’t make it any easier. I had hoped (and frankly)...